Lỗi the sims 4 unable to start game năm 2024
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Your shouldn't have lost your family or any of your progress. The save files are not with the installation files so they're not removed when the uninstall process is run. Documents\Electronic Arts\The Sims 4\saves If you're unaware how to get there press WinKey+E at the same time, paste the address above or in the box below in the address bar and hit your enter key to get there. Your saves should be there. %USERPROFILE%\Documents\Electronic Arts\The Sims 4\saves ....unless you manually deleted them. If you manually deleted everything and you didn't empty the recycle bin you can restore them from the recycle bin. Same. WinKey+E and paste this: C:\$Recycle.Bin If the folder says it's empty click "View" up top and then check "Hidden Items" to show hidden files and folders. Recycle Bin is there if it's not on your desktop (the desktop icon button launches it from that location). Can you connect to the internet with other (non EA) games?. Can you check your internet connection?. If you are connecting to the internet then the problem is clearly with the EA App or Sims 4. You could use the down detector to see if there any problems with the EA or Sims 4 server, but I logged into Sims 4 about 20 minutes ago without problem. You could try clearing the EA app cache, that might help. You could try repairing or reinstalling the EA App or/and Sims 4, but I think you said you had already done that. Here is some help I have collected (hope it will be of some help to someone): To clear cache in Sims 4, you need to123: Go to Documents/Electronic Arts/The Sims 4/ on your PC or Mac. Delete the localthumbscache.package file from this folder. Enter the cache folder and delete all files that end in .cache, .jpeg, or .dat, but do not delete the folder itself. Go back to the Sims 4 folder and enter the cachestr folder. Delete all files inside this folder. https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/td-p/12416260 https://www.getdroidtips.com/fix-the-sims-4-save-not-loading/#:~:text=To%20do%20that%3A%201%20Open%20the%20Origin%20client,not%20loading%20issue%20has%20been%20fixed%20or%20not. https://steamcommunity.com/app/1222670/discussions/0/3843305689142253517/ https://steamcommunity.com/app/1222670/discussions/0/3828666806668477369/ https://bestgamingtips.com/fix-link2ea-error/ https://help.ea.com/en/help/pc/link-ea-and-steam/ https://steamcommunity.com/app/1222670/discussions/0/3828665650634829307/ https://steamcommunity.com/app/1222670/discussions/0/3780246249200269220/ https://appuals.com/ea-desktop-app-wont-launch/#:~:text=Run%20EA%20App%20as%20an%20Administrator%201%20Go,7%20You%20can%20launch%20the%20EA%20App%20again. https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/ https://steamcommunity.com/app/1222670/discussions/0/6492543723424623336/ https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/ https://help.ea.com/en/help/ea/ea-app/download-install-update-ea-app/ https://windowsreport.com/sims-4-wont-start-fix/#:~:text=How%20do%20I%20fix%20Sims%204%20when%20it,...%206%206.%20Reset%20your%20user%20files%20 https://downdetector.com/status/the-sims-4/ https://bestgamingtips.com/fix-sims-4-expansion-packs-not-showing-up-in-game/ You can launch the EA App, click on the 3 lines top left hand corner and repair app or get help If you right click on Sims 4 in steam library, then properties, then local files you can verify files to repair Hi, rdammen97. The issue is easy to resolve: all you had to do was take the message's advice. Completely uninstall the game from your computer (through control panel, and search your computer for any leftover Sims 4 folders.) Now, reinstall the base game, then the expansion pack. If this solved the issue, great! If not, please continue with this simple trick that refreshes your TS4 files: Within Documents, copy and paste / keep your old EA folders (with every Sims 4 subfolder) within a safe place. Once you've duplicated them into a safe place, please delete the EA folders within your Documents. Now, start your Sims 4 game. The game will regenerate new files for itself. This should fix your issue. If you've removed your EA files and still cannot open your Sims 4 game, add your EA files back in to your Documents and please seek help from EA themselves. Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin. [de4ee14f:29f00e76:00000000:4b0d852b] [Ignore the mention of Origin; this error message has not been updated.] This error can be caused by outdated or incompatible mods or custom content, as indicated in the text. So the first and simplest step is to remove your Mods folder and try again. If this works, great, you can now sort through your mods and cc to find the source of the error. You may want to use the if you have a lot of content to test. You can also check out @luthienrising's current "Broken/Obsolete and Updated Sims 4 Mods" thread, pinned to the top of the Game and Mod/CC Issues forum. This error can also be caused by a corrupt install of Sims 4, or the game being blocked from accessing the user folder. If the problem is not mods or cc, some testing may be required to identify the cause. Workarounds The idea here is to first narrow down the source of the problem, then identify and fix it. Please try these workarounds in order—they're listed from least to most time-consuming. jump to: jump to: jump to: jump to: jump to: Some of these may be not be a convenient fix given your current setup. Where applicable, these sections also list alternate approaches, for example how to try to resolve a problem in your current Windows account when Sims 4 will only work in the new account. However, it's important to test each workaround as written in order to confirm or eliminate each potential source of error. Repair the game If the game's program files become corrupted, a repair may fix the problem. First, clear the EA App's cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ If you've installed through the EA App, open its game library, click Sims 4, and select Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Local files > Verify the integrity of the game files. Pause OneDrive syncing OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-P... Clean user folder Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the above. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save. If this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ While moving over your data, if and when you see the "already running" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version. New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you would like to continue playing in the old account, here are additional steps you can take: Reinstalling the game If the above workarounds don't help, a simple uninstall/reinstall may not fix the problem either. Instead, please clean-uninstall Sims 4 and the EA App. (It should not be necessary to uninstall Steam or the Epic launcher if you happen to use either one, but the EA App should be removed in any case.) You will not lose access to any DLC you own. For Sims 4:
For the EA App:
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games. If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've tried to launch Sims 4 at least once. As long as you don't do anything else while reinstalling, your computer should be safe. If the game works, set exceptions for TS4_x64.exe and EADesktop.exe. Test the game once before restoring any user data as well. If it works, you can slowly add back your saves and other data from the old Sims 4 folder, the one you renamed prior to uninstalling the game. If and when Sims 4 stops loading again, remove the last group of files you added, and split and test progressively smaller batches until you find the culprit. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the content of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ If none of these workarounds fixes the problem, please post in this thread asking for further help. Let me know whether Sims 4 ever ran in the new Windows account, even temporarily. Please also run a dxdiag and attach it to a post. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply in this thread. Be sure to use Reply, not Quick Reply, to enable the option to attach files. |
