Which svc activity deals with the services while they are being used by the users?
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New to ITIL v4 is the Service Value Chain (SVC), which is at the center of the Service Value System (SVS). It outlines 6 key activities used to respond to demand and facilitate value realization through the creation of products and services. Simply put, it is a bunch of processes which lead to the creation of products & services which in turn lead to value. (Think of it like a box made up of processes where you input your demand and output value) Value chain activitiesThere are 6 value chain activities which most people would be familiar with even if they have never used ITIL before. Each represents the steps your will take to create value and will have an input and output. There is no particular order each should be used or considered, it will always depend on how you create the shortest path in the creation of value.
PlanThe purpose of the plan value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.  ImproveThe purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management. EngageThe purpose of the engage value chain activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders. Design & TransitionThe purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market. Obtain / BuildThe purpose of the obtain/build value chain activity is to ensure that service components are available when and where they are needed, and meet agreed specifications. Deliver & SupportThe purpose of the deliver and support value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations. Service value chain in action[Real estate example] There was a demand direct from our customers to create a platform which could give estimated property values without the need for an appraiser. We saw that there would be co-created value through better customer experience (CX) and new customer acquisition to provide this as a free service. As it so happens, we already had an internal tool which was built for our team, but never made accessible to the public. We decide to hook into this same system to utilize an already existing product in a different way. Creating new SVC and service values stream.(1) : Engage : Speaking with customers and getting feedback on what functionality they would like. Consolidating that feedback. (2) : Plan : Creation of new service is discussed and makes sense as there is already an existing internal tool that has most of the functionally. (3) : Obtain/Build : IT service management team provision a new web server for test/deploy of the new fronted application. (4) : Design & transition : UX design and is done by the development team and work is assigned. (5) : Obtain/Build : Developers build in some additional functionally to the existing application and make it available for a closed beta test. (6) : Deliver & support : New tool is ready to use and has been validated as working by the development team. (7) : Engage : Internal customer service team informed that they can start providing customers with the new tool. Customers can also organically navigate to the tool on our website. Adding value streams to a value chainAs you can see with the above, this is a super basic example with a single value stream in our value chain. The demand from a customer has been turned into value. But what if we wanted to extend this and add in another value stream for customer service to reach out to customers informing them of the new service that is available. (1) : Engage : Speaking with existing customers and informing them of this new tool. (2) : Deliver : Send the customer an email to access the new free tool Without adding too much more complexity, we can see already see a value chain with two value streams adding value to a customers experience. In practice, there would be many more value streams going through the same value chain.
The best way to think about the service value chain and streams is just processes which are creating value – Concepts such as value stream optimization can be used to find areas which could be improved to unlock new value, or enhancing an existing stream to make it more efficient.
What elements are Svc activities?The ITIL SVC labels six activities that an organisation should follow in order to create products, services and, in turn, value.. Engage.. Design and Transition.. Obtain/Build.. Deliver and Support.. Improve.. Which SVC activity is responsible for fulfilling new changed resources or service components requirements?The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.
What is used to link the activities in the service value chain?The service value chain activities use combinations of ITIL practices to convert their inputs to outputs, contributing to the value creation. They may draw upon internal or external resources, processes, skills or competencies from any combination of practices.
What type of model is the service value chain SVC )?The ITIL 4 Foundation volume describes the Service Value Chain as: An operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services.
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