What type of management system would support the creation organization and dissemination of business knowledge to staff throughout a company?
Knowledge management is the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees. This knowledge includes technical resources, frequently asked questions, training documents and people skills. Show
Knowledge management involves data mining and some method of operation to push information to users to make it easily accessible. A knowledge management plan involves a survey of corporate goals and a close examination of the tools -- both traditional and technical -- to address the needs of a company. The challenge of selecting a knowledge management system is to purchase or build software that fits the context of the overall plan and encourages employees to use the system and share information. What is the goal of knowledge management?Improving organizational efficiency and saving knowledge in an easily accessible form are the main goals of knowledge management. Knowledge management aims to put the right information in front of someone at the right time. This is done by:
Knowledge management enables businesses to break down siloes by putting information in a place easily accessible to all employees. It provides a place for people to put knowledge they have acquired over time, preventing a business from losing that information when individuals leave the company. Types of knowledgeKnowledge is an understanding of information that an organization or individual acquires through education and experience. That information comes from data -- raw facts and figures that have been contextualized. This knowledge triangle shows the process by which data becomes knowledge.There are three types of knowledge -- explicit, tacit and embedded. However, the two most important distinctions are explicit and tacit.
Examples of knowledge management systemsA knowledge management system is a type of content management system that houses and retrieves organizational knowledge. It is commonly known as a knowledge base and helps present information to users in various ways, including:
Some knowledge management systems include:
The knowledge management processThere are four key knowledge management processes. These include:
Benefits and challenges of knowledge managementKnowledge management can reduce business operation costs and increase employee productivity. It does this in the following ways:
There are, however, also some challenges to knowledge management. Challenges include:
Knowledge management best practicesBusinesses may approach knowledge management in different ways, but implementing these best practices can put organizations on the road to success:
Creating and implementing a knowledge management frameworkIt's necessary to have a plan before implementing a knowledge management framework. Businesses can take these steps to ensure a smooth business rollout:
This was last updated in January 2021 Continue Reading About knowledge management (KM)
Dig Deeper on Knowledge management
What are the 4 types of knowledge management?The best four components of knowledge management are people, process, content/IT, and strategy. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing.
What is a knowledge management system in an organization?A knowledge management system is any kind of IT system that stores and retrieves knowledge to improve understanding, collaboration, and process alignment. Knowledge management systems can exist within organizations or teams, but they can also be used to center your knowledge base for your users or customers.
What are the 3 types of knowledge management?The definition of knowledge management also includes three types of knowledge—tacit, implicit, and explicit knowledge. These types of knowledge are largely distinguished by the codification of the information.
What are 2 systems that are used for knowledge manage system?Document360. Document360 is a popular document management system that helps build online public and private knowledge bases to manage and share company knowledge. ... . ClickUp. ... . Guru. ... . Helpjuice. ... . Zoho Desk. ... . ProProfs.. |