One example of false advertising is lying by implication, which means what?
Businesses should be honest in their dealings. Businesses shouldn't try to gain an unfair advantage by making misleading claims about their products or services. Show
It makes no difference whether a business intends to mislead or not. Information must be accurate and truthfulAny information or claim that a business provides about its products or services must be accurate, truthful and based on reasonable grounds. This includes:
This rule applies to any communication by a business, including through:
Any statement that creates a false impression about goods and services can be breaking the law. Case study of a misleading claimIn June 2022, Samsung Electronics Australia Pty Ltd was ordered by the Federal Court to pay $14 million in penalties for misleading water resistance claims about its mobile phones. Samsung admitted to the court that its ads misrepresented the water resistance of its phones. Samsung published 9 ads online and in-store. The ads showed the use of various Samsung Galaxy phones in pools and sea water. One Samsung ad showed a person surfing alongside the statement: “Do everything you love this summer on the Galaxy A5. Whether its listening to your favourite song by the pool or capturing your Sunday surf session at the beach”. Pool and sea water could, in fact, damage the phones by corroding the charging ports. Read more in the ACCC media release about Samsung. Silence can be misleadingIn some circumstances, failure to disclose information can be misleading. This is particularly the case if a business provides some information to a consumer but doesn't mention important details the consumer should know that are relevant to their decision. Example of silence being misleadingA buyer wants to purchase a car for a particular purpose and he tells this to the car dealer. The car dealer knows the car isn’t suitable for John's purpose, but doesn’t say this. The car dealer's silence can amount to misleading conduct. Wildly exaggerated claims (puffery) can be misleading‘Puffery’ refers to wildly exaggerated and vague claims about a product or service that no one could treat seriously. For example, a restaurant claims they have the ‘best steaks on earth’. These types of statements are generally not considered misleading. Advertising techniques that can misleadPrice claimsPrice is an important factor in consumer decision making. Businesses should take extra care not to make misleading statements about price. This may happen if products are:
A business shouldn’t mislead customers about savings on products or services. For example, a business may advertise a sale by using statements such as 'WAS $275 NOW $149'. This implies the buyer will save the difference between the higher and lower price. The advertised savings may be misleading or deceptive if the product or service:
Find out more about misleading prices and price displays. Fine print and qualificationsMany advertisements include some information in fine print. This information must not conflict with the overall message of the advertisement. Examples of information in fine print being misleading
Comparative advertisingSome advertisements may compare products or services to others on the market. Comparisons may be about any factors including:
Comparative advertising can be misleading if:
Bait advertisingBait advertising is the practice of promoting prices, often ‘sale’ prices, on products that are:
It is not misleading if the business is upfront and clear about the product being:
Country or place of originIt is illegal to make false or misleading claims about country or place of origin. Find out more about country or place of origin claims. Premium or benefit claimsA business must be able to prove a claim of a product having a particular quality or benefit. Premium claims may suggest a product:
A premium claim may also promote a product as being of a perceived quality. For example, ‘Swiss chocolate’ or ‘Belgian beer’. Premium claims should be true, accurate and based on reasonable grounds. How businesses can protect against making a false claimBusinesses can take steps to make sure they don't make a false or misleading claim. What a business shouldn’t doBusinesses shouldn’t:
Don’t make false claims about:
What a business should doBusinesses should:
Businesses must also consider how any claims they make may impact on consumers experiencing vulnerability. For more information, download the guide Consumer vulnerability: A business guide to the Australian Consumer Law. Penalties for false or misleading claimsThere can be penalties for businesses that mislead consumers. Find out more about the penalties that may apply. What is manipulative advertising?The manipulative advertising intends to do that by using facts, arguments and plying with consumers emotions in a misleading and deceptive manner. The most claims used in manipulation through advertising are the exaggeration of the quality of product, fallacious arguments and emotional appeals.
Is advertising a form of lying?Advertising is for the promotion of goods and services. H. G. Wells made the famous statement that advertising is a legalized form of lying. But the ethical conduct of brand managers and the sincere efforts by the advertising industry to adhere to good practices has made this statement far from true in modern times.
What is an example of truth in advertising?For example, if you say that a product costs a certain amount during a specified period of time, your store has to have this particular item for sale at that price. Truth in Advertising Laws also prohibit misleading or deceptive ads.
What does false advertising violate?The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true.
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