Which value chain activity transforms requirements and specifications into service components
ITIL 4 is the world’s leading framework for IT service management (ITSM). It was previously a ‘library’ of insight and best practices (hence the now outdated name, ‘IT Infrastructure Library’), but has since grown into a fully modern and ever-evolving framework based around the latest developments in digital and IT management. Show
Despite these changes, however, its purpose remains the same: the planning, development, implementation, and continuous improvement of IT services. This is hardly a one-size-fits-all job given the sheer range of IT service types we see even in typical organizations nowadays. For successful ITSM, a business needs a comprehensive yet adaptable approach. At the heart of ITIL 4 lies the ‘Service Value System (SVS)’, which serves as the architecture of ITIL 4, mapping out the different elements used to not only create services but also to enable effective and continuous ITSM. The SVS, in turn, contains a number of components, the most important of which is the Service Value Chain (SVC). The ITIL SVC is an operating model that enables the delivery of bespoke services. It utilizes six key ‘Activities’ that help ITIL practitioners to conceptualize, create, review, and improve high-quality services that are fully suited to client and stakeholder requirements. The Activities each utilize inputs and outputs, with the results of one Activity usually flowing into the next. At the same time, Activities are interdependent in how they create stakeholder value and can be combined in various different ways depending on the requirements of the service in question. What are the ITIL service value chain activities?
ITIL Activities and practices are combined in various ways to create ITIL value streams for specific services. The shape of a value stream will depend on why it was created, such as to accomplish a singular task or respond to a specific situation. Value streams can also be amended as requirements change, such as when new best practices or technology emerges. Finally, ITIL value streams can also support different forms of service delivery. For example, the SVC would be fully compatible with services created via DevOps pipelines. What are service value chain inputs and outputs?Inputs and outputs are part of the ITIL 4 SVC Activities. Every value stream is geared towards the creation of outputs as well as products and services.
Studying ITIL 4 with Good e-LearningGood e-Learning is an award-winning ITIL online training course provider with a diverse portfolio of fully accredited courses in ITSM, enterprise architecture, and more. As e-learning specialists, we work with subject matter experts to deliver highly engaging training experiences. We don’t just stop at getting candidates certified – we also want to leave them with a practical understanding of the subject matter that can help them succeed in their careers. Each of our courses comes with engaging online training assets, including free downloadable resources, knowledge checks, official practice exams, and instructor-led videos. Thanks to the free Go.Learn app, candidates can study from any web-enabled device. Our support team is also fully qualified to answer questions on course content and can provide candidates with both FREE exam vouchers and free resits thanks to Exam Pledge. Want to find out more? Visit the Good e-Learning website, or contact a member of our team today! Which value chain activity creates service components in ITIL?The “Obtain & Build” activity is responsible for providing new service components that are needed to adapt existing products and services or create new ones. These components must meet the defined specifications and are provided to the subsequent value chain activities, including all required information.
Which value chain activity ensures that ongoing service activity meets your expectations?Design and Transition activity
The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.
What does the design and transition activity do in the service value chain?The design and transition activity of service value chain ensures, meeting the objectives and expectations of the stakeholders by designing and transitioning the service & products as per the required cost, quality & time aspects.
What are the components of the service value system?The components of SVS are;. Guiding Principles,. Governance,. Service Value Chain,. Practices,. Continual Improvement.. |