To avoid hemoconcentration during venipuncture, which of the following actions should a ma take?

CMA NHA Practice Test Questions

A MA is composing business correspondence using the simplified letter style. Which of the following features should the assistant use?

A subject line in all capital letters

MA is collecting multiple blood samples from a pt. Which of the following vacuum tubes should MA fill first?

Which method is used to notify a provider of the denial of a claim by an insurance carrier?

Remittance advice. (it documents itemizes all paid, denied and allowable changes for a pt.)

Which body system should be evaluated for a diagnose of pyloric stenosis?

Gastrointestinal..(is the hardening of the pyloric sphincter)

MA is preparing to sanitize contaminated equipment. What pieces of equipment can a MA sanitize and reuse without needing to disinfect or sanitize it?

MA is assisting with the examination of an older adult pt who has a curvature of the thoracic spine. What term should the MA use when documenting this finding in the pt's medical record?

Kyphosis (humpback, curvature of thoracic spine)

A pt loses consciousness and the EKG tracing reveals ventricular fibrillation. Which of the following should the MA do first?

Call for help and begin CPR

What is outside of a MA's scope of practice?

to order additional laboratory tests to confirm the patients condition

MA is performing hand hygiene using an alcohol- based hand rub. The MA should recognize what info about alcohol- based hand rubs is correct?

Alcohol-based hand rub should be applied to one hand and then rubbed between both hands

A pulse oximeter can register an artificially low oxygen saturation measurements for a pt who has which of the following conditions?

When informed consent is required for a procedure, which of the following steps should occur prior to the patient signing the form?

The provider should review alternative procedures with the pt

First time pt is late arriving to the office, What should MA say first?

Hello, Welcome to our office

MA is providing instruction to a pt on how to take an extended release medication PO. What statements made by the pt indicates for further teaching?

I can crush or chew the pill if it's too hard for me to swallow

What tasks is within the scope of practice for a MA in a clinical setting?

Removing sutures from a healing laceration

When unloading an autoclave machine, a medical assistant notices spots on the instruments. The assistant should recognize that this is the result of which of the following?

Mineral deposits from the tap water

MA is reviewing the list of medication a pt report currently taking. The MA should recognize what medication is available in a sublingual form?

Which routes for taking pt's temp is the most accurate?

MA is checking a pt out of the clinic. Which document should the MA locate info about provider referrals or follow up appointment request for the pt?

Encounter form ( also known as super bills referrals or appointment)

When speaking with a pt who has moderate hearing loss and reads lips. What action should MA take to aid in communication with the pt?

MA is preparing to use a glucometer to measure a pt's blood glucose level. What action should the MA take?

Obtain the blood sample after inserting the test strip into the glucometer

MA observes a provider failing to perform hand hygiene before beginning to remove sutures from a pt's hand. The pt's hand later becomes infected. The MA should identify what legal torts has occurred?

MA is obtaining information for a pt's medical history and physical exam. The pt reports intermittent episode of ringing in his ears. What terms should the MA use to document this finding?

MA is observing a pt after administering an antibiotic injection. The pt develops an itchy rash with pinkish, raised lesions. What term should the MA use when documenting this finding in the pt medical record?

MA is measuring vital signs of an adult pt. MA should identify what B/P readings as primary hypertension?

Pharmacist calls the clinic to confirm an e-prescription request to fill a pt's medication order. What action should MA take?

Verify the order with the provider prior to confirming the e- prescription

What action should a MA take when performing aseptic hand washing?

Turn off faucet with a paper towel

Pt arrives at the clinic with a tick bite on his leg. The provider ask a a MA to help remove the tick. What actions should MA make?

Use tweezers to pull the tick away from skin slowly

MA is reinforcing teaching with a pt about a lifestyle modification to help regulate his hypertension. What statement by the pt indicates an understanding of the teaching?

I can only smoke half a pack each day. So I'll just cut it out completely

When assigning a CPT code, what is the purpose of a modifier?

Provides additional info or circumstances for a procedure

What laboratory values should a MA immediately report to a pt's provider?

Blood glucose 500 mg/dL (normal range is 70 to 110mg/dL)

MA is reinforcing teaching with a pt who is going home after having extensive suturing to a laceration. What instructions should the MA include?

Be sure to call your provider if you have a fever over 100 degrees F

MA is caring for a pt who has come in contact with concrete debris. Upon inspection of the eye, the MA sees debris on the surface of the sclera. What actions should MA take?

Irrigate the eye starting at the inner canthus and flowing to the outer canthus.

MA is transcribing a pt's routine prescription for oxycodone . What method should the MA use to process the prescription?

Provide the prescription in writing for the pt to take to the pharmacy ( oxycodone is a Schedule 2)

Pt contacts the facility to report a burn injury to her right arm. MA should identify which of the following pieces of info as a necessity when screening for a possible emergency situation?

The cause of the pt's burn

A MA is preparing a pt for Physical examination and is helping the pt into the dorsal recumbent position. The MA should identify this position is described by

Lying face up, with the legs bent and feet flat on the table

MA is talking with an older pt who sustained a foot fracture in a fall. She reports managing most task at home well, but has difficulty navigating with her crutches and is currently home bound. What resources should the MA refer the pt?

MA is preparing 1g/kg of activated charcoal for a pt who weighs 176 lb. How many grams of charcoal should the MA prepare?

79 g (to convert from lb to kg multiply 176 lb by 0.45 = 79.2 rounded = 79

Which of the EKG artifacts is caused by a disconnect electrode and results in the tracing going into the margins of paper?

MA is monitoring a pt during stress-test. The pt becomes increasingly short of breath and tachycardic. Abnormalities appear in his EKG rhythm. What action should MA make?

What is a CLIA-waived lab test

Human chorionic gonadotropin HCG test

MA is collecting data from a pt who is experiencing heatstroke. What manifestation should the MA expect to find?

MA is preparing a pt for a procedure to have a mole excised. What actions should MA take?

Cleanse the site with the surgical soap and an antiseptic

When performing a first aid procedure to control bleeding of a wound, What actions should a MA take?

Apply layers of sterile gauze

MA is completing a progress note using the SOAP format. Which pt info should the MA include in the assessment section?

What technique should MA use to confirm a pt's understanding of insulin administration?

Observe pt as she/he performs a self- demo

MA is assisting a pt who is obese with an insulin injection. What is the correct angle for this injection?

90 degree (sub q is 45 but with obese pt its 90)

MA discovers a garbage can fire has started in the break room of the MA office. According to the RACE acronym for emergency response, what action should the MA take first?

Evacuate staff and pt from the immediate area

Which of the following should a MA identify as the purpose of a category II code in procedural coding?

Tracks provider performance measures

A pt reports getting a bill that includes services she did not receive. What action should a MA take to reconcile these charges?

Review the day's encounter forms to determine if another pt received the services.

MA is reinforcing teaching with a pt about the self- administration of insulin injection. What pt statement indicates an understanding of the teaching?

I will roll the bottle in my hands before drawing medication

MA receives a chemical splash in her eyes. What action should MA take first?

Flush eyes with tepid water for at least 10 to 15 minutes

The parent of a child who has pediculosis is asking MA for more info about her child's condition. The MA should begin by explaining that pediculosis is which type of infection?

What position should a MA place an 18 month old pt when administering ear drops to the right ear?

Right ear facing up with the earlobe pulled down and back

MA is drawing five blood collection tubes. When should MA release the tourniquet?

Within 1 min. of application

Where should a MA place the electrode for lead V5

On the left anterior axillary line, horizontal to V4

A MA has a blood pressure cuff inflated and partially opens the valve to deflate as he listens with a stethoscope. When should he read the diastolic pressure?

A medical assistant in an outpatient facility is preparing a patient for a venipuncture. Which of the following actions should the assistant take to confirm the patient's identify?

Ask the patient to state her full name & date of birth.

MA is administering cough syrup to a pt. What actions should the MA take?

View the medication cup at eye level when pouring

MA is making a new sign- in sheet for the patient's who have appointments that day. What info should the sign-in sheet include?

MA is reporting a pt fall that occured in the front lobby of the clinic. What is the purpose of the MA preparing an incident report?

To avoid future recurrences

MA is disposing of the syringe and needle she used to inject a seasonal influenza vaccine. What actions should MA take?

Drop the syringe, needle first, into the biohazard sharps container

What type of appointment system allows flexibility to allow for the most consistent pt flow?

What locations should a MA place the electrode for lead V4

The fifth intercostal space, left midclavicular line

When performing diagnostic coding. How many characters are used to provide the highest level of specificity with an ICD-10-cm code?

A MA has a request to collect a routine CBC from a healthy 10-month- old infant. Which of the following is the most appropriate collection site?

MA receives a phone call from a parent of a child who has possibly ingested a household cleaner. What actions should the MA take?

Contact local poison control center

A medical assistant is asked to assist a provider with an orthopedic exam. Which of the following instruments should the assistant prepare for the exam?

The provider orders the medical assistant to prepare a tablespoon of medication for a patient. How many milliliters of medication should the assistant draw up?

A medical assistant needs to remove all living micro-organisms from a contaminated towel clamp. Which of the following methods should the assistant use to cleanse this instrument?

When assisting a provider with a vaginal exam and Papanicolaou test, a medical assistant should identify that which of the following instruments is necessary?

Which of the following organs is located in the right upper quadrant of the abdomen?

A medical assistant is reviewing discharge info with a patient who is postoperative following cryosurgery to the cervix. Which of the following statements should the assistant include?

You may experience a watery discharge for up to 1 week after your procedure.

A provider asks a medical assistant to reinforce teaching with a patient about her new diagnosis. Which of the following actions should the assistant take?

Document the patient's response to the teaching.

The primary code in the CPT coding system consists of how many digits?

A medical assistant is assisting in the treatment of a patient who experienced a chemical burn. Which of the following steps should the assistant take?

Remove any chemical-covered clothing

A provider asks a medical assistant to administer oxygen to a patient who is experiencing respiratory distress. Which of the following actions should the medical assistant take when administering oxygen to the patient?

Insert the tips of the canula into the patient's nostrils.

A medical assistant discovers an unidentified liquid on the floor of one of the clinic's treatment. Which of the following materials should the assistant use to remove and dispose of the liquid?

A provider requests a medical assistant to initiate a referral for a patient to a mental health facility. Which of the following pieces of info is required for the assistant to include to the initial referral?

A medical assistant is preparing a CMS-1500 insurance claim form for a patient who was treated for a burn injury. Which of the following pieces of info is required on the form?

Current procedural terminology code.

A Medical Assistant is caring for a patient who has a body mass index (BMI) of 23. This patient should be categorized as which of the following?

A medical assistant is reviewing the laboratory results of a patient who has the Epstein-Barr virus. The assistant should identify that this organism can cause? A. Polio B. Mononucleosis C. Gastroenteritis D. Fifth disease

A medical assistant is adding information to a patient's computerized problem-oriented medical record (POMR). Into which of the following sections of the POMR should the assistant enter the patient's health history and laboratory results? A. Problem list

A medical assistant in an acute care facility is checking on a patient who has a deep laceration. The patient tells the assistant that he cannot accept blood transfusions due to his religious beliefs. Which of the following actions should the assistant ta

Document the statement in the patient's chart.

A medical assistant is witnessing a patient sign an informed consent form. Which of the following is the responsibility of the assistant acting as a witness?

Validate the patient's signature

A patient is entitled to which of the following medical records?

List of medication with diagnosis

A medical assistant is checking a patient's hearing using the Rinne test. Which of the following action should the medical assistant take?

Ask the patient to raise his hand when he no longer hears any sound.

A MA is measuring the circumference of an infant's head. Which of the following actions should the assistant take?

Place the zero mark of the measuring tape against the infant's forehead

A medical assistant is to use the Snellen Chart to test an adult patient's visual acuity. The assistant should instruct the patient to stand which of the following distances away?

Which of the following stages of the cardiac cycle on a EKG strip represents ventricular depolarization?

A medical assistant is reviewing a provider's instructions as the patient is preparing to leave the office. The provider recommends that the patient purchase an over-the-counter antitussive, but the patient tells the assistant that she does not know what

it is a medication that suppresses the cough reflex

Which of the following terms should a medical assistant use to tell a provider that a patient is having discomfort and difficulty breathing?

When should the code on glucose cuvettes be compared to the code on the glucometer?

before a patient Is tested

when preparing a patient for Holter monitoring, which of the following actions should a medical assistant take?

vigorously dry the patient's skin prior to electrode placement

A medical assistant should complete documentation in a patient's medical record at which of the following times?

Immediately following a procedure

The laboratory report on a patient indicates a hemoglobin level of 7 g/dl. Which of the following is the first action for the medical assistant to take?Notify the providerInform the patientRecord the results in the medical record

Repeat the test to ens

Notify the Provider ( Because the results indicate a critically low level of hemoglobin, the assistant should notify the provider)

A medical assistant is assisting a provider with the repair of a laceration on a patient's head. The provider's prescription for the procedure includes an injection of 10ml of lidocaine with epinephrine. The assistant should recognize that which of the fo

to reduce bleeding at the site

A medical assistant requests that a patient pay her insurance copayment at the time she arrives for her appointment. The patient becomes defensive and asks why she should pay for care she has not yet received. Which of the following responses should the m

D. " I understand you're concerned, so you're welcome to pay at the end of your appointment.

Which of the following terms refer to the range of fees charged by providers who have similar training experience and practice in the geological area? A. Usual B. Reasonable C. Customary D. Capitation

MA reviewing a patient is reviewing a recent medical history and notes that she has a healing fracture of the distal femur. Where is the injury located?

A patient is seen in an urgent care center for a laceration in the left foot. The provider elevates the injury, determine sutures are not needed, and places a dressing on it and then releases the patient. Which of the following levels of examination shoul

A medical assistant is collecting a health history from an older adult patient who exhibits moderate hearing loss. Which of the following actions should the assistant take?

Remain within the patients view to allow lip reading.

A medical assistant receives that denial of payment for a patient's cholecystectomy. The reason stated is non-covered service. If the procedure was deemed emergent by the provider, which of the following actions should the assistant take?

Instruct patient to contact the insurer about the denial of payment

A medical assistant is cleaning counter tops and other surfaces after a surgical procedure in a providers office. Which of the following disinfectant should the assistant use for this purpose?

a one and ten bleach and water solution

The medical assistant is collecting information from a patient who reports persistent pain in the left upper quadrant the assistant should know that this area contains which of the following organs

A patient report feeling depressed due to the recent loss of a partner in which of the five stages of the grief process does depression present itself?

A medical assistant is caring for a patient who has recently received a terminal diagnosis and is crying. Which of the following actions should the assistant take?

A medical assistant is preparing to administer a liquid oral medication to a patient. Which of the following methods should the assistant use to ensure the correct dose is delivered?

Pour the medication to the prescribed dose in the medication cup on a flat surface.

When performing the method for obtaining blood pressure, which of the following indicates the level at which the medical assistant should inflate the cuff?

30mm above the radial pulse cessation

A medical assistant should identify which of the following as characteristics of anorexia nervosa?

A patients Bill of Rights protects individuals from which of the following?

Denial of care due to patient's age.

A medical assistant is performing an ear irrigation for an adult patient who has a cerumen impaction. Which of the following steps should the assistant complete prior to administering the irrigation solution?

Pull the pinna of the ear up and back

A medical assistant should use which of the following solutions to prepare a patient's skin prior to draw blood cultures

A medical assistant is caring for a patient who has active tuberculosis. Which of the following pieces of personal protective equipment must be used during the patients care?

Which of the following instructions should a medical assistant give to a patient when administering and enteric-coated tablet

swallow the tablet whole with a glass of water

A medical assistant should understand that the chain of custody form is used for which of the following?

Ensure that a specimen is packaged as directed.

Which of the following is a formal authorization that identifies an individual as legal able to make decision on behalf of a patient?

durable power of attorney

A medical assistant is performing a review of items in a clinical inventory how should the assistant classify dressings and bandages for inventory purposes

medical assistant is speaking with a patient who recently received a terminal diagnosis the patient states I regret not taking better care of myself now, the patient is in which of the following stages of grief

A medical assistant is responsible for cleaning the instruments used in a minor surgery which of the following is the first step in this process?

A medical assistant is talking with a patient who reports forgetting whether she has taken her prescription medication each day. Which of the following responses should the medical assistant make?

Try putting your medication in a weekly medication dispenser for the upcoming week.

A provider has requested a dissecting instrument on a sterile tray that a medical assistant is preparing which of the following instruments should an assisting include in the tray

A medical assistant is transcribing a prescription for magnesium sulfate into a patient's medical record. Which of the following should the assistant use to document the medication?

A medical assistant is administering an intramuscular injection into the gluteus medius of an adult patient. At which of the following angles should the assistant insert the needle?

A medical assistant is preparing to assist a provider with suturing a wound. Which of the following items should be in the sterile field for this procedure?

A medical assistant is responsible for cleaning the instruments used in a minor surgery. Which of the following is the first step in this process?

When performing a _____________________________, the assistant should ask the patient if he hears the vibration louder in one ear than the other.

A medical assistant is preparing to perform a capillary collection from an older adult patient who has poor circulation in his hands. Which of the following techniques should the assistant use to increase circulation at the collection site?

A medical assistant is measuring a patient's oxygen saturation with a pulse oximeter. Which of the following actions should the assistant take?

Check capillary refill in the patient's finger.

Which of the following is a medical assistant role in pulmonary function test?

Coach the patient through the test

Which of the following laboratory results should the assistant recognize is abnormal?

Potassium 3 mEq/L (reference range of Potassium is 3.5 to 5 mEq/L)

Acceptable platelet range is

Acceptable red blood cell count is

male (4.7 to 6.1/mm3) female (4.2 to 5.4/mm3)

Acceptable sodium range is

Prior to a patient's follow-up appointment, which of the following information should a MA report to the provider?

Recent laboratory results

A MA is using a butterfly needle set to obtain a blood sample from a vein in the pt hand, which of the actions should the assistant take?

hold the needle by its wings

A medical assistant is administering an intramuscular immunization to a patient. Which of the following actions should the medical assistant take?

Cleanse the site in a circular motion from the center outward

A medical assistant is caring for a patient who is 5' 7" tall. Which of the following is the patient's height in centimeters?

170 cm (first convert 5'7" to 67 inches and then multiply by 2.54. The result is 170.18 which rounds to 170)

A medical assistant is administering an intradermal injection for allergy testing. which of the following actions should the assistant take?

locate the area two to three finger widths below the antecubital space (and avoid discolored, pigmented, or scarred areas of skin)

A medical assistant is transcribing a patients routine prescription for oxycodone which of the following methods should the assistant use to process the prescription?

Provide the prescription in writing for the patient to take to the pharmacy because its a schedule II controlled substance and has a high potential for abuse.

A medical assistant is assisting a provider with an abdominal examination. When the provider palpates the major portion of the liver, the assistant should recognize that he is palpating which of the following abdominal quadrants?

Which quadrant is the liver located in

Which quadrant is the stomach located in

left upper (this quadrant also contains the left lobe of the liver)

Which quadrant is the descending colon and a portion of the small intestine located in

A clinic schedules all cardiac patients on Mondays and Wednesdays and all oncology patients on Tuesdays and Thursdays. Which of the following types of scheduling is the clinic using?

A MA is removing sutures from a patient who has a laceration on his left lower leg. after setting up the sterile field, which of the following actions should the assistant take?

lift the first knot away from the skin

Which of the following types of written correspondence can be signed by a Medical Assistant?

a notification letter to a patient about surgery arrangements

A MA is testing a patients visual acuity using a snellen chart. which of the following actions should the assistant take?

make sure the patient does not lean forward during the test

A MA is caring for a 4-month-old infant who has a temperature of 100.4F. which of the following is this temperature when converted into celsius?

38 C (to convert a temperature from Fahrenheit to Celsius, the assistant should subtract 32 from the Fahrenheit temperature and multiply the result by 5/9 = 100.4 - 32 x 5/9

MA is performing a ear irrigation for an adult patient who has cerumen impaction. which of the following steps should the MA complete prior to administering the irrigation solution?

pull the pinna of the ear up and back

At what time of a day will a patient's body temperature be at its lowest?

A medical assistant is writing a piece of personal correspondence to a consulting provider. In which of the following ways should the assistant record the date on the letter?

Where do cardiac electrical impulses originate in the heart?

According to the regulation of controlled substances, which of the following is true of a Schedule 1 drug?

have no accepted medical use

A medical assistant is collecting a health history from an older adult patient who exhibits moderate hearing loss. What following action should the assistant take?

remain within the patient's view to allow lip-reading

what technique should a medical assistant use for the routine cleaning of EKG cables?

What additive should be used when performing a CBC?

What dressing should a medical assistant use on a partial-thickness burn?

what position is appropriate for a pelvic examination?

what document indicates how a patient's medical records will be used and disclosed by a medical office?

Notice of Private Practices (NPP)

A medical assistant is reinforcing instructions with a patient about how to take a buccal tablet. what instructions should the assistant give the patient?

place the tablet between the gums and cheek.

A medical assistant is cleaning an examination room after assisting a provider with a biopsy. what action should the assistant take?

hold sharps by the blunt end to avoid needlestick injury

a medical assistant is monitoring an infant patient for microcephaly. what describes the anthropometric measurement that the assistant should perform?

what action should a medical assistant take when obtaining the length of an infant during a well-child visit?

position the infant on his back

A provider examines an older adult patient who is disabled and has a lesion on her arm. And medical assistant should anticipate a referral for this patient to which of the following ancillary services?

A medical assistant in an emergency clinic is admitting several patients. The assistant should recognize that the provider should see which patient first?

an older adult patient who has diabetes and has a high blood pressure of 80/42 mm Hg

a medical assistant is reviewing laboratory requisitions. For which of the following patient conditions should assistant perform a capillary collection rather than a venipuncture?

a medical assistant should insert the needle at what angle during a venipuncture?

what position should a medical assistant place a healthy patient in preparation for a rectal examination?

a medical assistant is performing a fecal occult blood test using a guaiac card. which of the following actions should the assistant take?

interpret a blue color as a positive result

a medical assistant works at a practice that is part of an Accountable Care Organization (ACO). This designation means that the practice's health care team will focus on improving care for patients who have which of the following types of medical insuranc

To provide culturally competent care, the medical assistant should

examine personal religious and cultural values and beliefs to identify any biases

a medical assistant is scheduling a patient for an outpatient procedure. what action should the assistant take first?

obtain an oral or written order from the provider

a medical assistant is caring for an infant who suddenly becomes unresponsive for unknown reasons. what action should the assistant take?

initiate cardiopulmonary resuscitation

a medical assistant is reviewing a patient's medical history prior to the patient's appointment. which of the following laboratory results indicates the need to schedule an extension of the current visit?

fasting blood glucose 168mg/dl

which of the following terms refers to the range of fees charged by providers who have similar training and experience and practice in the same geographical area?

which of the following action should the medical assistant take when obtaining the head circumference of an infant?

record the measurement to the nearest 0.6 cm (1/4 in)

a medical assistant is preparing a patient for enema. in which position should the assistant place the patient for this procedure

a medical Assistant is administering eye ointment to a patient. what action should the assistant take?

Apply a thin ribbon of ointment along the conjunctival sac

a medical assistant has requested a pre authorization for a patient referral to a specialist. what reason for the claim submitted by the specialist to be denied?

the service is provided after the expiration date

a chronic skin disease characterized by pink or red lesions, with scaly patches have a silvery appearance

which of the following techniques should a medical assistant use when bandaging a wound?

Wrap the wound from distal to proximal

a medical assistant is preparing a patient who has intermittent peripheral cyanosis for an examination by the provider. the assistant should understand that healthy perfusion of the hands and feet depends on adequate interaction between which of the follo

circulatory and respiratory

a medical Assistant is collecting a urine specimen from a patient for a drug screening. which of the following actions should the Assistant take to adhere to the chain of custody for this specimen?

send the specimen to the testing laboratory on the same day as the collection

a medical assistant is preparing to apply ointment to several abrasions on a patient's leg. which of the following supplies should the medical assistant use to remove the medication from the jar

a medical assistant is speaking with a patient who has seasonal allergies. which of the following healthcare providers should the assistant identify as being able to make diagnosis and initiate the necessary treatment?

a medical Assistant is reviewing a Medicare claim denial. the Assistant determines that there are charges that exceed the usual, customary and reasonable fees. which of the following actions should the Assistant take

adjust the patient's account to reflect no unpaid charges and write off the balance

measures joint movement in a single plane

a condition in which the air sacs of the lungs are damaged and enlarged, causing breathlessness

which of the following medical record documentation templates is organized by the entity that supplied the data

Solid elevations that are less than 0.5 cm (0.2 in) in diameter. A common cause is allergic eczema.

how to convert from lb to kg

which of the following groups of EKG leads are bipolar

according to OSHA guidelines for universal precautions, which of the following types of patient contact would require a medical Assistant to wear gloves, a mask, a face shield and protective apparel?

assisting a provider with the removal of a cyst

a ma is discussing information with a patient about a new medication that the provider prescribed. which of the following actions should the Assistant take?

reinforce teaching about the frequency of medication administration

a medical assistant should follow chain of custody guidelines for which of the following types of laboratory results?

a vasodilator that is used to treat angina or chest pain. it is available in a sublingual tablet or sublingual spray

A medical assistant receives a call from a patient requesting a refill for fentanyl patches for chronic pain. Which of the following actions should the assistant take? call the prescription in to the patient's pharmacy, tell the patient to schedule an off

Refer the patients's request to the provider.(The assistant should recognize the fentanyl as a Schedule || drug that requires a written prescription from the provider. The first step when reviewing a refill request is to contact the provider.

A medical assistant receives a telephone call form a patient who is hesitant about discussing a new medical concern unless the conversation is with a provider. The assistant should use which of the following techniques to address the patients reluctance?

Use a reflective statement to recognize the patients' concerns.(Reflection is an active listening technique that demonstrates to the patient that the assistant is listening to what is being said and is taking the patients feelings into consideration. The

Which of the following items in a medical office are considered administrative office supplies? computers, telephones and chairs | letterhead , envelopes, and business cards | exam paper, stethoscope, and otoscope | File cabinets, storage bins, and shelve

Letterhead, envelopes, and business cards(Letterhead, envelopes, business cards, stationary, copy paper, pens and pencils are considered administrative office supplies necessary for the admin of the practice).

Which of the following laboratory results should the medical assistant recognize is abnormal? Sodium 138meq/L | Red blood cell count 5.2/mm^3 | Platelets 350/mm^3 | Potassium 3 mEq/L

Potassium 3 meq/L( This potassium level is below the expected reference range of 3.5 to 5 meq/L).

A medical assistant is caring for a child who has varicella zoster virus. The assistant should recognize that varicella is transferred through which of the following modes of transmission? Airbone | Bloodborne | Vector-borne | Foodborne

Air borne( Varicella zoster virus is also known as chickenpox, is spread by airborne and contact transmission. Contaminated particles can be inhaled through any tiny droplets that are exhaled by the infected person).

A medical assistant is reviewing laboratory results that confirm a patient has varicella zoster virus. The assistant should identify that this micro-organism causes which of the following types of infections? Mumps | Measles | Rubella | Chickenpox

Chickenpox(Varicella zoster virus can cause chickenpox or shingles).

A patient who has vulvovaginal candidiasis asks a medical assistant for more information about her infection. The assistant should begin by explaining that candidiasis is which of the following types of infections?

Fungal (The assistant should recognize that candidiasis is a type of fungal infections).

A medical assistant is talking with an older adult patient who has experienced several injuries at home over the past 6 months. The patient lives alone and has no family nearby. Which of the following responses should the assistant make to help ease the p

It seems like it is no longer safe for you to be home alone. Let's talk about other options".(The MA is demonstrating effective communication techniques by being clear, direct, and respectful as well as taking the patient's concerns into consideration).

A MA must invert anticoagulant tubes to prevent which of the following? Hemolysis, Clotting, Hemoconcentration, Reflux

Clotting ( The assistant should Invert the anticoagulant tunes to prevent clotting).

A MA is collecting data fro a pt who has cold sores his lips. The assistant should identify that which of the following viruses causes this condition? Influenza A, Herpes simplex type 1, Epstein -Barr, Rhabdoviru

A MA is explaining to a female pt how to collect a clean-catch urine specimen. Which of the following instructions should the assistant include?

With the labia spread, urinate small amount into the toilet before collecting the sample.(A clean-catch urine specimen is a midstream specimen. The pt must begin urinating into the toilet, stop and the "mid-stream" of the urine with the specimen container

A primary care provider suspects that a pt has fibromyalgia. A MA should expect the provider to refer the pt to which of the following specialist? Gynecologist, Ophthalmologist, Gastroenterologist, Rheumatologist.

Rheumatologist(A rheumatologist specializes in treating pt's who have diseases of the joints, muscles, and bones, including fibromyalgia).

A MA is preparing to dispose of bandages that have been removed from a pt's open wound. Per OSHA guidelines which of the following actions should the assistant plan to take? place bandage in sharps container, in a red biohazard bag, double bag into the bi

Place the bandage in a red biohazard bag. (OSHA requires all biohazards waste, such as bandages from an open wound, be placed in a red polyethylene of polypropylene bag that is sealed to prevent leakage).

A MA is caring for a pt who is experiencing chills, nausea, and dizziness. The pt face appears pale. The assistant should recognize tithe the pt is exhibiting manifestations of which of the following emergencies? Seizure, Transient ischemic attack (TIA),

Syncope (Syncope is a sudden loss of blood flow to the brain. The pt can experience chills nausea, dizziness, and numbness in the extremities. A pale appearance is also a common manifestation).

A MA has just received a derogatory e-mail from a dissatisfied pt. What action should the assistant take?

Print the e-mail and make notes about what needs to be addressed, in order to evaluate the pt concerns and develop a professional response.

A MA is performing an EKG on a pt. Which of the following describes the appropriate placement of the electrodes? tabs toward on the arm | tabs downward on knee | tabs upward on the chest | tabs downward on the Lower leg

Tabs downward on the arm ( Tabs should be downed to reduce tension and pulling on the electrodes).

Which of the following routes of administration should a MA use when performing a tuberculin skin test? Intramuscular, Intradermal, Intravenous, Subcutaneous

Intradermal ( The MA should use the intadermal route to administer a tuberculin skin test. The route of administration applies the medication to the epidermal layer of the skin and allows for subsequent evaluation of the reaction to the tuberculin testing

A MA is entering patient data into an electronic medical record (EMR) system. Which of the following information should be entered into the Patient Demographics section of the EMR? Allergies, Chief complaint, Occupation, Surgical history

Occupation ( A pt's occupation is demographic information).

A MA is administrating an injection, and the pt faints. Which of the following actions should the assistant take? elevate patient's head above his heart, apply a warm compress to the patients neck, offer the patient something to drink, place the patient i

Place the patient in a supine position. ( The assistant should place the pt In the supine position to allow the pt legs to be raised above the level of his heart.

A MA is testing a patient's visual acuity using a Snellen chart. Which of the following actions should the assistant take? position the patient 40 feet away from the chart, make sure the patient does not lean forward during the test, have the patient clos

Make sure the patient does not lean forward during the test. ( If the pt should be 20 feet away from the snellen chart, if the pt leans forward the chart distance from the chart will be altered and the test results will be in accurate.

At work, a MA cared for a neighbor who sustained multiple injuries in a fall. After work, another neighbor asks the assistant what happened to the neighbor who fell. Following the American Association of Medical Assistants (AAMA) code of Ethics, which of

I can't share any information about what happens at my job.

A MA notices that the medical office is not providing personal protective equipment (PPE) for staff. Which of the following regulatory agencies should the assistant contact? CLIA, OSHA, The joint commission, Department of Health and Human Services.

OSHA ( OSHA regulates workplace safety. The assistant should contact OSHA to report a violation regarding PPE.)

Which of the following parenteral medications routes should a MA administer for a slow release of medication into the blood stream? Transdermal, Buccal, Sublingual, Inhalation.

Transdermal ( Transdermal patches are infused with medication that is slowly absorbed through the skin and into the blood stream).

When completing documentation on a pt's paper medical record, a MA realizes she made an error. Which of the following actions should the assistant take?

Draw a line through the errors insert the correction, write the date next to the correction, and initial or sign correction.

A MA is caring for a pt who weighs 72kg. What is the pt weigh in lb? 158.4 lb | 32.7 lb | 115.2 lb | 45.1 lb.

158.4 lb ( To convert from kilograms to pounds, the assistant should multiple the patients weight in kilograms by 2.2: 72kg x 2.2 = 158.4. Therefore, the pt converted weight is 158.4 lb.

When assisting a provider with a punch biopsy of a mole, which of the following task should a medical assistant expect to perform?

Receive and prepare tissue specimens for processing. ( The assistant is responsible for receiving and preparing tissue specimens obtained from a punch biopsy for processing by the laboratory).

A MA is collecting vital signs from a 6 year old child. The assistant should recognize that which the following vital signs is outside of the expected reference range for this patients and should be reported to the provider).

Heart rate 140/mm ( A heart rate of 140/mm is outside of the expected reference range for a 6 year old child. A heart rate ranging from 70 to 130/mm is the expected reference range for a 6 year old.

While measuring a pt pulse, the medical assistant should recognize which of the following pt factors can contribute to an erroneous pulse rate?

Movement ( The pt movement can alter results in the pulse measurement because of possible change in heart rate. If the pt is moving during the pulse measurements the assistant might receive an erroneous result.

A MA is encouraging a pt to increase her intake of insoluble fiber to help prevent constipation and hemorrhoids. Which of the following foods should the assistant recommend as the best source of insoluble fiber.

Pears with the skin ( A medium pear with skin contains 4g of insoluble fiber per serving).

A medication container states there is 250 mg of medication in each scored tablet. The provider orders 375 mg. How many tablets should the medical assistant give the pt?

1.5 tablets ( The assistant should recognize the 250 multiplied by 1.5 equals 375. Therefore, 1.5 tablets provides the required 375

A MA is collecting blood samples to measure the pt's cholesterol levels. Which of the following actions should the assistant take before collecting the pt's blood?

Make sure the Pt did not eat any food for the past 12 hr.

A medical assistant is explaining a venipuncture procedure to a patient. Which of the following statements should the assistant make?

I'll be collecting a blood sample from you today. There will be a small stick in your arm.

A medical assistant is performing spirometry testing for a patient who has shortness of breath. Which of the following results of the spirometry test indicates a successful maneuver?

A fast and steady flow with no variability

A patient requests a female provider to perform her examination due to a religious conviction. A female provider is not available. Which of the following is the appropriate response by the medical assistant?

Assist the patient in locating a provider to accommodate the patient's needs.

Which of the following actions should the medical assistant take to safeguard a patient's protected health information?

Log off to computers when not is use

A medical assistant is using a scale with a height bar to measure a patient's height. Which of the following actions should the assistant take?

Lower the horizontal bar gently so that it rests on the top of the patient's head.

A medical assistant is preparing sterilization for hemostats before an invasive procedure. Which of the following techniques should the assistant use?

A medical assistant is reviewing the medical history of a patient who regularly comes into contact with coal & wood dust. The assistant should recognize that this patient is at an increased risk for developing which of the following disorders?

A medical assistant is preparing a patient who has psoriasis to be examined by the provider. When inspecting the patient's skin lesions, the assistant should expect to observe which of the following characteristics?

Which of the following terms describes the body's internal adaption & change to keep body functions in balance?

Which of the following information should the medical assistant enter into the appointment calendar when scheduling a patient for a skin rash?

A medical assistant receives a call from a patient who is irate about a letter she received from her insurance carrier denying a claim. Which of the following statements should the assistant make?

Let's see if there is something we can do at out end. I'll ask our claims specialist to review the claim.

As a medical assistant is collecting a blood sample, the patient begins to faint. Which of the following actions should the medical assistant take to help ensure the patient's safety?

Position the patient flat on her back.

Which of the following cell structures is the source of energy for a cell?

A medical assistant is preparing the room for a patient's general physical examination. The assistant should recognize that which of the following instruments should be available to the provider for the examination?

A patient arrives at a clinic with a bill for x-rays that were required due to an injury at the patient's place of employment. The patient has private insurance and is eligible for workers' compensation. The assistant should recognize that which of the fo

Paid in full by workers' compensation

Which of the following techniques should a medical assistant use to put a 7-year-old child at ease prior to administering an injection?

Explain the procedure to the child in simple steps

A medical assistant is preparing a patient for a physical examination. Which of the following steps should the assistant take first?

Verify the patient's identity

A medical assistant is measuring the vital signs of an adult patient. The assistant should identify which of the following blood pressure readings as stage 2 hypertension?

150/95 mm Hg (stage 2 hypertension is a systolic pressure of 140 mm Hg or higher or a diastolic pressure of 90 mm Hg or higher)

A medical assistant receives a telephone call from a patient who seems anxious about the results of a test. Which of the following responses should the assistant make?

I know you are concerned about your test results. We'll call you as soon as your results come in.

A medical assistant is educating an older adult patient on wound care. Which of the following should the assistant do to ensure patient understanding?

Have the patient repeat information

A provider is performing a routine rectal examination on a patient. Which of the following supplies should a medical assistant have available during the examination?

Which of the following instructions should a medical assistant provide to a patient regarding transdermal patch use & care?

Make sure to rotate patch placement to avoid skin irritation.

A medical assistant is preparing to draw venous blood samples. The assistant is required by OSHA regulations to wear which of the following pieces of personal protective equipment while performing this procedure?

According to OSHA guidelines, a medical assistant should dispose of blood-soiled gauze dressings in which of the following?

A medical assistant is preparing to collect a patient's temperature via the tympanic membrane. In which of the following locations should the assistant place the thermometer?

a medical assistant is administering heparin subcutaneously to a patient. which of the following should the assistant take

inject the medication slowly

an medical assistant is preparing a patient who has congestive heart failure for an examination by the provider. which of the following manifestation should the assistant expect

A medical assistant is preparing to create a report about patients who have a family history of breast cancer. Which of the following types of software will allow the assistant to sort, retrieve, and combine information for this report

Which of the following items included on the CMS-1500 claim form should a medical assistant recognize as indicating the medical necessity of a procedure

A medical assistant is preparing to calculate a patient's heart rate from an EKG tracing. Which of the following methods should the assistant use for this calculation

Divide 1,500 by the number of small boxes between two R waves

A provider places an open sharps container in the linen hamper by mistake. Which of the following is the appropriate action for the medical assistant to take

Dispose of the linen hampers content as biohazard

An adolescent is covered by two insurance policies under her divorced parents who have birthdays in May and August and have joint custody. Which policy is the primary policy for the adolescent

The policy of the parent ho has the earliest birth month

When measuring a patient's respiratory rate, which of the following actions should a medical assistant take to ensure an accurate reading

Count the respirations while the patient thinks his pulse is being obtained

A medical assistant is obtaining a blood pressure measurement from an adult patient. Which of the following actions should the assistant take to ensure an accurate reading?

Place the stethoscope's diaphragm over the pt palpated artery

A patient tells a medical assistant that his provider's office is incompetent, as there is no improvement in his condition. Which of the following is an appropriate response for the assistant to make

I think that you feel that your treatment is not effective

A medical assistant is entering a new prescription into a patient's electronic medical record (EMR). While entering the prescription, notifying the assistant of a medication interaction appears on the screen. Which of the following actions should the assi

Consult with the provider before continuing to process the prescription.

A medical assistant is preparing a community resource library. Which of the following actions should the assistant take first

Compile a list of local community agencies

A medical assistant is replacing a sharps container in an examination room and receives a small laceration on her arm from the plastic lid. Which of the following types of documentation should the assistant complete as a result of this incident

A pt is seen in an urgent care for a laceration to the left foot. The provider evaluates the injury determines sutures are not needed, applies a dressing, and releases the pt. which of the following levels of examination should a MA use for procedural cod

problem-focused examination

The ma drops an instrument of the floor while setting up a sterile tray for the procedure. He picks up the instrument and places it back on the sterile field. A few days after the procedure, the pt calls the office, concerned that the area around the proc

The pt of a child who has pinworms is asking a ma for more information about his child's condition. The assistant should begin by explaining that pinworms are which of the following types of microorganisms

A pt asks a medical assistant to explain the difference between a liniment and a medicated lotion. Which of the following responses should the ma take?

liniments contain a higher portion of oil than medicated lotions

A pt calls the clinic to cancel a postoperative appt and states that she will reschedule at a later date. For which of the following reasons should the ma document this info on the pt chart

To prove the office was not negligent

A ma is preparing to file the paper chart for Mary St. Thomas. Where should this file be placed when filled along with the charts for Marry Perez, Elizabeth saint, and john a. Thomas

After Elizabeth saint and before john a. Thomas

When choosing a diagnosis code, a ma should consider which of the following actions in order to avoid insurance denial

Coding to the highest level of specificity

A ma is caring for a pt who has terminal colorectal cancer with the life expectancy of 6 months. The pt states, "I don't know if its time to begin hospice care yet." which of the following statements should the assiatnt make

hospice can help manage your pain and comfort during the final months of your life

Several pt arrive to the clinic at the same time requesting care. A ma should recognize that which of the following pt chief complaints is the priority for the provider to address?

An adult pt who is experiencing dyspnea and congestion

A ma should identify that which of the following vitamins is fat soluble

A ma observes a hematoma developing at the site of a venous blood draw. The assiatnt should do which of the following

Release the tourniquet and stop the draw

Which of the following tests is granted waived status under clinical laboratory improvement amendments (CLIA)?

Which of the following is a step in the process of skin preparation prior to a surgical procedure?

Clean the surgical site with antiseptic

A ma is preforming a 12 lead EKG on a pt. which of the following electrode should the assistant place to the left of the sternum at the fourth intercostal space

Which of the following is the largest and most uppermost part of the brain

A ma is assisting a pt whose insurance does not cover immunizations. To which of the following community resources should assistant refer the pt

Department of health and human services (HHS)

A ma needs to type a professional business letter from the office. Which of the following formats is acceptable?

Keep flush with the left margin

According to OSHA's guidelines to proper waste disposal, which of the following should a ma place a regular waste container

A ma is classifying services that a patient requires. The assistant should identify which of the following as an ancillary diagnostic service?

A pt presents to an office for treatment. After reading the consent form, she expresses concerns about the treatment. Who is responsible for counseling the pt?

When coding with the ICD-10-CM, where should the ma begin the process of looking up diagnosis code for breast cancer

A pt informs a ma that he gets headaches when he reads from a computer monitor. The assistant should place this information in which of the following locations when using the SOAP approach to organizing medical records?

In which of the following scenarios should a ma choose a CPT modifier

For special circumstances applied to a procedure performed by the provider

A medical assistant is preparing a patient to have cryosurgery following an abnormal Papanicolaou test. Which of the following statements should the assistant make to explain the procedure? Cyrosurgery is a laser surgery that kills the abnormal cells, inv

Cryosurgery involves an extremely cold probe to freeze and kill abnormal cells."(This is an accurate description of cryosurgery, which involves a low-temperature probe to freeze tissue to destroy abnormal cells.

A medical assiatnt is reinforcing teaching with a patient about pulse oximetry. Which of the following statements should the assistant include in the teaching?A. "Cold hands improve the test's accuracy."B. "Remove your nail polish before the test."C. "Cli

B. "Remove your nail polish before the test.

Which of the following actions should a medical assistant take to prevent patientaccidents in the clinical setting?A. Clean a spill on the hallway by using a towel.B. Bundle computer cables that cross walkways with cable ties.C. Stand with feet together w

A. Clean a spill on the hallway by using a towel.

A medical assistant is contacting a patient to schedule a repeat Papanicolaou test due to abnormal results. The assistant should identify that which of the following factors can interfere with the test results?A. Engaing in intercourse 48hr prior to the t

C. Using an over-the-counter vaginal cream prior to the test

A medical assistant is reinforcing teaching about a cardiac event monitor with a patient. Which of the following statements by the patient indicates an understanding of the procedure?A. "I will return the monitor after wearing it for 24 hrs."B. "I will di

D. "I will record any symptoms I experience in the event log.

A medical assistant is determining the amount a patient will be required to pay for a scheduled procedure that has an allowable amount of $200.00. The patient has a 90/10 coinsurance and has met his deductible. What is the total amount the patient will pa

A medical assistant in an emergency clinic is admitting several patients. The assistant should recognize that the provider should see which of the following patients first?

An older patient who has diabetes and has blood pressure of 80/42 mm Hg

A medical assistant is reinforcing teaching with a patient who is scheduled for a standard 12-lead EKG. Which of the following statements should the assistant make?

You should refrain from talking during the procedure

A medical assistant is applying a transdermal patch for a patient. Which of the following actions should the assistant take?

Apply the patch to a hairless area of the patient's skin.

Which of the following statements made by a medical assistant demonstrates an understanding of required patient identification techniques?

I will ask the patient to state and spell her full name and provide her date of birth before administering vaccines.

A patient presents to an emergency department with a large laceration to the wrist that is bleeding profusely. Which of the following actions should the medical assistant take first?

When removing sutures, why is it important for a medical assistant to place the removed sutures on a gauze pad?

To determine the number of sutures removed.

A medical assistant is transcribing a prescription for a mediation that a patient should take before meals. Which of the following abbreviations should the assistant use to indicate when the patient should take the medication?

Which of the following statements made by a new medical assistant, regarding an artifact, demonstrates a need for further teaching?

Electrical interference on the EKG is not caused by cell phones.

After a patient leaves an examination room, which of the following actions should a medical assistant take to prepare the examination table for the next patient?

Roll up the disposable paper on the table tightly and quickly

A medical assistant is faxing a prescription to a patient's pharmacy. Which of the following actions should the assistant take?

Call the pharmacy to confirm receipt of the faxed prescription.

Which of the following pieces of legislation keeps health care staff safe from retaliation by their employers when they report cases of patient neglect and abuse?

Whistleblower Protection Act

A medical assistant is using a scale with a height bar to measure a patient's height. Which of the following actions should the assistant take?

Lower the horizontal bar gently so that it rests on the top of the patient's head

Which of the following professionals assist patients with improving mobility, strength, and range of motion?

Which of the following health care professionals is legally responsible for the outcomes of a medical assistant's duties and performance?

Which of the following providers specializes in the management and treatment of interstitial cystitis?

A medical assistant is preparing a referral slip for a patient who reports symptoms of vertigo. The medical assistant should refer the patient to which of the following specialists?

Which of the following professionals specializes in evaluating mental illness, physical illness, and disability through analyzing patient health needs and providing health education to patients of all ages?

Preventive medicine specialists

Which of the following roles provides an opportunity to obtain certification or registration based on state regulations but does not require a license to secure employment within he health care industry?

Which of the following agencies provides membership opportunities to medical assistants as students or graduates?

American Association of Medical Assistants (AAMA)

Which of the following health care delivery models emphasizes patients involvement in organizing their own health care?

Patient-centered medical home (PCMH)

Which of the following insurance plan models requires a referral from a primary care provider to schedule an appointment with a dermatologist?

Health Maintenance Organization (HMO)

Which of the following types of providers is qualified to assess patients of all ages with a wide variety of acute to severe medical conditions?

A patient has had a cerebrovascular accident (CVA). Which of the following types of therapy will assist the patient with regaining motor functions and independence?

A patient experiencing a subluxation should be treated by which of the following alternative medicine practices?

A medical assistant is reviewing charges for an in-office procedure. Which of the following terms describes the maximum reimbursement a third-party payer will provide?

Using knowledge of positional and directional prefixes and terms, a medical assistant should identify that the term "contralateral" has which of the following meanings?

Using knowledge of prefixes and suffixes, a medical assistant should identify the term for slow breathing as which of the following?

Using knowledge of prefixes and suffixes, a medical assistant should identify that the term "presbyopia" has which of the following meanings?

Using knowledge of roots and suffixes, a medical assistant should identify that the term "oophorectomy" has which of the following meanings?

A medical assistant is preparing to record a patient's heart rhythm. Which of the following devices should the medical assistant use to perform this recording?

Electrocardiogram machine

When reviewing a patient's medical history, a medical assistant should identify which of the following terms as a medical disorder that involves inflammation of the joints?

When processing a patient's referral, a medical assistant should identify which of the following as a laboratory test?

Which of the following should a medical assistant identify as a diagnostic procedure that produces images of body structures?

Which of the following abbreviations should a medical assistant use when documenting initial assessment data collected prior to a patient's wellness examination?

Which of the following abbreviations is used in place of the word "prescription" in a patient's chart?

When a medical assistant documenting data in a patient's progress notes, which of the following abbreviations is acceptable for use?

A medical assistant is reviewing a patient's medical record. Which of the following acronyms should the medical assistant identify as the notation used when interpreting the correlation between the patient's body weight and height?

What techniques should a MA use to put a 7 yr old child at ease prior to administering an injection?

Explain the procedure to the child in simple steps

Which of these actions would help to prevent Hemoconcentration during venipuncture?

How do you prevent Hemoconcentration?

Which of the following actions should the Assistant take to ensure proper specimen processing?

How should an MA label a tube that contains a capillary sample?