India it-bpm industry performance review

The information technology industry in India comprises information technology services and business process outsourcing. The share of the IT-BPM sector in the GDP of India is 7.4% in FY 2022. The IT and BPM industries' revenue is estimated at US$ 245 billion in FY 2023. The domestic revenue of the IT industry is estimated at $51 billion, and export revenue is estimated at $194 billion in FY 2023. The IT–BPM sector overall employs 5.4 million people as of March 2023. In December 2022, Union Minister of State for Electronics and IT Rajeev Chandrasekhar, in a written reply to a question in Rajya Sabha informed that IT units registered with state-run Software Technology Parks of India (STPI) and Special Economic Zones have exported software worth Rs 11.59 lakh crore in 2021-22.

History[edit]

The Electronics Committee also known as the "Bhabha Committee" created a 10-year (1966–1975) plan laying the foundation for India’s IT Service Industries. The industry was born in Mumbai in 1967 with the establishment of Tata Consultancy Services who in 1977 partnered with Burroughs which began India's export of IT services. The first software export zone, SEEPZ – the precursor to the modern-day IT park – was established in Mumbai in 1973. More than 80 percent of the country's software exports were from SEEPZ in the 1980s.

Within 90 days of its establishment, the Task Force produced an extensive background report on the state of technology in India and an IT Action Plan with 108 recommendations. The Task Force could act quickly because it built upon the experience and frustrations of state governments, central government agencies, universities, and the software industry. Much of what it proposed was also consistent with the thinking and recommendations of international bodies like the World Trade Organization (WTO), International Telecommunication Union (ITU), and World Bank. In addition, the Task Force incorporated the experiences of Singapore and other nations, which implemented similar programs. It was less a task of invention than of sparking action on a consensus that had already evolved within the networking community and government.

TIDEL Park in Chennai was the largest IT park in Asia when it was opened in 1999.

Regulated VSAT links became visible in 1994. Desai (2006) describes the steps taken to relax regulations on linking in 1991:

In 1991 the Department of Electronics broke this impasse, creating a corporation called Software Technology Parks of India (STPI) that, being owned by the government, could provide VSAT communications without breaching its monopoly. STPI set up software technology parks in different cities, each of which provided satellite links to be used by firms; the local link was a wireless radio link. In 1993 the government began to allow individual companies their own dedicated links, which allowed work done in India to be transmitted abroad directly. Indian firms soon convinced their American customers that a satellite link was as reliable as a team of programmers working in the clients' office.

A joint EU-India group of scholars was formed on 23 November 2001 to further promote joint research and development. On 25 June 2002, India and the European Union agreed to bilateral cooperation in the field of science and technology. From 2017, India holds an Associate Member State status at CERN, while a joint India-EU Software Education and Development Center will be located in Bangalore.

In recent years there has been a boom in startups in India across all industries but especially the Information Technology sector. This boom is in part due to various start up schemes such as the Start Up India Scheme and T-Hub. Schemes like this provide resources to support the creation of new startups in hopes to stimulate the economy and put India at the forefront of innovation across all sectors. While the scheme has supported and incubated many companies and helped them succeed, there has been a lack of active support for ST and SCs in the action plans. This reflects a trend across the Information Technology sector as a whole with marginalized communities having a harder time breaking into this booming industry.

Indian IT revenues[edit]

Indian IT and BPM industry's revenues in US$ (as of FY23) Export revenues 194 billion Domestic revenues 51 billion Total IT Revenues 245 billion Total direct employees in IT sector: 54 lakh

In the contemporary world economy, India is the largest exporter of IT. The contribution of the IT sector in India's GDP rose from 1.2% in 1998 to 7% in 2019. Exports dominate the Indian IT industry and constitute about 79% of the industry's total revenue. However, the domestic market is also significant, with robust revenue growth.

The industry's share of total Indian exports (merchandise plus services) increased from less than 4% in FY1998 to about 25% in FY2012. The technologically-inclined services sector in India accounts for 40% of the country's GDP and 30% of export earnings as of 2006, while employing only 25% of its workforce, according to Sharma (2006). According to Gartner, the "Top Five Indian IT Services Providers" are Tata Consultancy Services, Infosys, Wipro, Tech Mahindra, and HCL Technologies.

The IT and BPM industry's revenue is estimated at US$194 billion in FY 2021, an increase of 2.3% YoY. The domestic revenue of the IT industry is estimated at US$45 billion and export revenue is estimated at US$150 billion in FY 2021. The IT industry employed almost 2.8 million employees in FY 2021. The IT–BPM sector overall employs 5.4 million people as of March 2023.

In 2022, companies within the sector faced significant employee attrition and intense competition in hirings. Indian IT revenues grow fastest in a decade to $227 billion in COVID-19 pandemic -hit FY22. NASSCOM in its Strategic Review predicted that the IT industry can achieve the ambitious target of being a US$ 350 billion by FY26 growing at a rate of 11-14 per cent.[citation needed]

India BPO and BTM[edit]

Software Technology Park of India, Patna

STPI envisaged under Digital India program launched the India BPO Promotion Scheme (IBPS). this scheme seek to incentivize establishment of 48,300 seats in respect of BPO/ITES operations across India. STPI is the nodal agency of this scheme under the Ministry of Electronics and Information Technology. Director General STPI has announced to launch 48,000 such seats across the country, with a target employment of 72,450 in the sector. The government provides financial support of up to Rs 1 lakh per seat under two plans—India BPO Promotion Scheme and North East BPO Promotion Scheme. The Scheme is distributed among each State in proportion of State's population with an outlay of Rs. 543 Crore. 50,000 employment reported as of August 2023 under the India BPO Promotion Scheme (IBPS).

However, recently, most of the Indian BPOs, even smaller and mid-sized ones, are setting up their onshore presence in the markets they serve. Most of the large players are improving the outsourced business processes by leveraging on their years of experience, and now some are offering more than just plain vanilla BPO processes. KPO, transformation and Consulting opportunities are gaining favour among large third party BPO providers like Genpact, Infosys BPM, Pulsus Group, WNS Global Services and EXL Services.

Andhra Pradesh, as part of the Digital India IBPS Promotion Scheme (IBPS), has secured 13,792 seats out of a total of 48,300 seats available across India and created 10,000 jobs. Pulsus, a company that invested Rs. 440 crore, performed exceptionally well, obtaining 4,095 IBPS seats. This achievement placed Pulsus ahead of 154 companies in 93 cities. Consequently, 5,000 jobs were established in Visakhapatnam, with 4,000 of these opportunities being filled by women. Pulsus also received Rs. 41 crore in viability gap funding. Gedela Srinubabu, CEO of Pulsus, expressed immense pride in their contribution to IBPS's success, which has resulted in the creation of 25,000 jobs over a span of 15 years, including 5,000 through IBPS. Minister Rajeev Chandrasekhar praised Pulsus's accomplishments and aims to extend the programme to Tier 2 and Tier 3 cities as well as rural areas, thus shaping India's digital future. Arvind Kumar, Director General of STPI, also commended Pulsus for its significant role in promoting women's employment.

State wise revenue in IT exports[edit]

Below is the State wise list of revenue in IT exports as of FY2023.

S.No State Revenue in IT exports (US$ billion) Revenue in IT exports (₹ Cr) 1 Karnataka 65 billion 5.21 lakh 2 Maharashtra 33 billion 2.45 lakh 3 Telangana 32 billion 2.41 lakh 4 Tamil Nadu 22 billion 1.79 lakh

Largest Indian IT companies based on market capitalisation[edit]

Top IT services companies in India in 2022 by market capitalization. In September 2021, TCS recorded a market capitalisation of US$ 200 billion, making it the first Indian IT tech company to do so. On 24 August 2021, Infosys became the fourth Indian company to reach $100 billion in market capitalization.

Rank IT Services Company name Market capitalization in 2022(US$ Billion) Market capitalization in 2022(₹ Cr) 1 Tata Consultancy Services 200 14,63,372.44 2 Infosys 100 7,34,140.78 3 Wipro 50 3,17,428 4 HCL Technologies 36.67 3,18,061 5 LTIMindtree 20.86 1,33,592.40 6 Tech Mahindra 12.65 1,33,592.40

Largest Indian IT companies in India based on revenue[edit]

Top IT services companies in India in 2022 by revenue.

Rank IT Services Company name Revenue in 2022(US$ Billion) Revenue in 2022(₹ Cr) 1 Tata Consultancy Services 27.5 195,772 2 Infosys 18.2 123,936 3 HCL Technologies 12.3 85,651 4 Wipro 11.2 79,093 5 Tech Mahindra 6.5 38,642 6 LTIMindtree 4.1 33,000

Major information technology hubs[edit]

Bangalore[edit]

Offices of Oracle and others in Bangalore, India

Bangalore is a global technology hub and is India's biggest tech hub. As of fiscal 2016–17, Bangalore accounted for 38% of total IT exports from India worth $45 billion, employing 10 lakh people directly and 30 lakh indirectly. The city is known as the "Silicon Valley of India".

Bangalore is also known as the "startup capital of India"; the city is home to 44 percent of all Indian unicorn startup companies as of 2020.

Hyderabad[edit]

Amazon Hyderabad campus

Hyderabad – known for the HITEC City or Cyberabad – is India's second largest information technology exporter and a major global IT hub, and the largest bioinformatics hub in India. Hyderabad has emerged as the second largest city in the country for software exports pipping competitors Chennai and Pune.

Chennai[edit]

Zoho headquarters in ChennaiTCS Signature Tower and Butterfly Campus in Chennai, India

As of 2018, Chennai is India's third-largest exporter of information technology (IT) after Bangalore and Hyderabad and business process outsourcing (BPO) services. TIDEL Park in Chennai was billed as Asia's largest IT park when it was built.

Kolkata[edit]

Sector V Salt Lake - the IT hub of KolkataDLF IT Park, New Town

Kolkata (Greater) is one of the major and the biggest IT hub of East India. Most of the IT parks and offices are located at New Town and Bidhannagar. Salt Lake Electronics Complex in Bidhannagar Salt Lake Sector-V is India's first fully integrated Electronics Complex. As of 2020, The IT sector employs more than 200,000 people directly. Total export from IT sector was estimated at ₹25,918 crore in 2021-22. In 2022, Kolkata generated 20,000 direct jobs in just 6 months, which is a all-time high for IT industry in East India.

Pune[edit]

The Rajiv Gandhi Infotech Park in Hinjawadi is a ₹60,000 crore (US$8.9 billion) project by the Maharashtra Industrial Development Corporation (MIDC). The IT Park encompasses an area of about 2,800 acres (11 km2) and is home to over 800 IT companies of all sizes.

Delhi NCR[edit]

Delhi NCR is one of the major IT hubs in India. Cities in NCR like Gurgaon and Noida have several companies that serve the local and global markets who take help from these IT hubs.

IT-BPM employees headcount by location[edit]

IT-BPM Employees headcount in India S.No Region Employee Count in IT/ITES (as of FY23) 1 Bengaluru 15 lakh 2 Hyderabad 9.05 lakh 3 Chennai and Coimbatore 10 lakh 4 Pune 4 lakh

Controversies[edit]

The Indian IT-BPM industry has the highest employee attrition rate. In recent years, the industry has seen a surge in resignations at all levels. As a global outsourcing hub, the Indian IT industry benefits from a lower cost of living and the consequent cheaper labor.

In the last decade most of the IT companies developed indigenous R&D and innovation capabilities to develop home grown IT products. As the IT–BPM sector evolves, many are concerned that artificial intelligence (AI) will drive significant automation and destroy jobs in the coming years. Gedela Srinubabu underscored the importance of investing in education, envisioning a demand for 7 million AI engineers and data scientists to harness the $15 trillion global potential. Nevertheless, the ascent of AI carries a potential threat of replacing 50 million jobs globally by 2030, thus increasing the need for AI professionals and ethicists.

In recent years, many IT workers use forged experience certificates to gain entry into the Indian IT industry. These fake documents are provided by consultancies that are mainly operating out of Hyderabad and Bangalore. IT professionals frequently use proxy interviews to clear interviews, but the majority of the phoney candidates are rejected during the interview round.

A 2017 study of technical support scams published at the NDSS Symposium found that, of the tech support scams in which the IPs involved could be geolocated, 85% could be traced to locations in India. Indian call centres are infamous for defrauding customers from the US and Europe. Kolkata, Bangalore, Hyderabad, and Mumbai are the main operating locations for these fraud call centres.

See also[edit]

• List of Indian IT companies
• List of special economic zones in India
• Business process outsourcing to India
• Software Technology Parks of India
• List of publicly listed software companies of India
• Supercomputing in India
• Data centre industry in India

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Is the BPM service industry doing well in India?

The Indian BPM industry with revenues at $44 billion experienced double-digit growth of over 14% in FY22E as compared to FY21 and accounts for nearly 40% of Global Sourcing spend.

What is the current situation of IT industry in India?

The share of the IT-BPM sector in the GDP of India is 7.4% in FY 2022. The IT and BPM industries' revenue is estimated at US$ 245 billion in FY 2023. The domestic revenue of the IT industry is estimated at $51 billion, and export revenue is estimated at $194 billion in FY 2023.

What is the IT

The IT- BPM sector is one of the major growth catalysts for the Indian economy and contributes to approximately 9.3 percent of the country's GDP. India's IT – BPM industry accounts for 56 percent of the global outsourcing market.

What is the progress of IT industry in India?

For the last couple of decades, India's IT industry has led India's ascent as a financial power. Employing a workforce of over five million individuals, India's IT-BPM (business process management) industry, contributed 7.4 per cent to India's Gross Domestic Product, as of 2022.