Chapter 8 !
8.1: Conflict Defined !
Interpersonal Conflict.!
-Includes four elements:!
-1. An expressed struggle.!
-2. Between 2 interdependent people.!
-3. Who perceive incompatible goals, scarce resources, or interferences from others.!
-4. And who are attempting to achieve specific goals. !
An Expressed Struggle !
-Sam Keltner developed the “struggle spectrum” to describe conflicts ranging from mild differences to outright fights.!
-Interpersonal conflict involves you and at least one other person.!
Achieving a Goal!
-Understanding what the individuals want is an important step toward finding a way to manage the conflict. !
Conflict Triggers !
-A perceived cause of conflict. !
Criticism !
-Criticism is the most frequent conflict trigger.!
-Many interpret criticism as a personal attack and react both by becoming defensive and striking back at the other person with
their own criticism or insults. !
Feeling Entitled!
Perceived Lack of Fairness !
-If we believe we have not been treated fairly or equitably, conflict is likely.!
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22 Cards in this Set
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interpersonal conflict | expressed struggle that occurs when people cannot agree on a way to meet their needs and goals | |
interdependent | dependent on each other. one person's actions affect the other person | |
pseudo concflict | conflict triggered by a lack of understanding and miscommunication | |
simple conflict | conflict that stems from different ideas, definitions, perceptions, or goals. solved by: clarification, focusing on facts, generating many options, emphasize what you agree on | |
ego conflict | conflict in which the original issue ignored as partners attack each other's self esteem. -solved by: focusing on issues, solving not winning, writing down arguments, using 'I" message. | |
expressive conflict | conflict that focuses on issues about the quality of the relationship and managing interpersonal tension and hostility. | |
instrumental conflict | conflict that centers on achieving a particular goal or task and less on relational issues | |
flaming | sending an overly negative online message that personally attacks another person. | |
1. prior conditions | What are the stages of conflict? [5] | |
constructive conflict | conflict that helps build new insights and establishes new patterns in a relationship | |
destructive conflict | conflict that dismantles rather than strenghtens relationships | |
conflict style | consistent pattern or approach you use to manage disagreement with others. avoidance, accommodation, competition, compromise, collaboration | |
avoidance | conflict management style that involve backing off and trying to side-step conflict | |
demand-withdrawal aptter of conflict management | pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away | |
accommodation | conflict management style that involves giving in to the demands of others | |
competition | conflict management style that stresses winning a conflict at the expense of the other person involved. | |
compromise | conflict management style that attempts to find the middle ground in a conflict | |
collaboration | conflict management style that uses other-oriented strategies to achieve a positive solution for all involved | |
gunny-sacking | dredging up old problems and issues from the past to use against your partner | |
I language | statements that use the word I to express how the speaker is feeling | |
BUT message | statement using the word but that may communicate that whatever you've said prior to BUT is not realy true. [try to limit it] | |
Define, analyze. determine goals, generate solutions, select the best solution | What are the five main steps of problem solving? |