How do I connect to another users remote desktop?

Another user connected to the remote computer Windows Issue on Remote

Hello,

We are currently in a very strange case where our users [Windows 20H2] connect via FortiClient to our infrastructure to access their PC remotely via RDP. Here some users have disconnections indicating that another user has logged in with their session.

Settings have been done like this:

Also by regrets we have withdrawn the UDP to be fully.

Even with this we have cuts knowing that these users are the only ones to use their workstation.

Do you have an idea about this ?

Thank you in advance.

Benjamin

windows-group-policyremote-desktop-client

2020-11-04-09-58-07-sent-items-benjamingrusson-lac.png [24.2 KiB]

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KarlieWeng-MSFT answered • Nov 10, '20

Hello Benjamin @BenjaminGrussonLacoste-7862

1.Does this happen to all the connections or specific user/group?

2.Desktop OS only supports one RDP connection at a time, be in physically local at the machine or remote session protocol. Is it possible there is an old connection still there, that didn't disconnect correctly?

You could check the Event Viewer Security logs [Windows Logs > Security]. It should log when someone/something logs into the computer.
Or
Event Viewer - Applications and Services Logs, Microsoft, Windows, TerminalServices-RemoteConnectionManager, Operational

3.Is it possible that two users are using the same username? or another person is mistakenly logging in.

4.Are they connecting to a VPN first? If so, it maybe be a timeout policy there.

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Best Regards
Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 10, '20 | KarlieWeng-MSFT edited • Nov 11, '20

Hello Karlie,

Thank you for your answer.

1. Only to a specific group actually. 5/6 out of 30 in remote. Strange things actually is that we have same setup for all PCs, Users, VPN configuration. So last impact might due to the internet connection of the user but here you might just get a message saying that RDP drop and attempting to reconnect. Unfortunately, you directly get something that make no sense for me where user has been disconnected by themselves.

2. Good transition actually where user are only in remote. So that where it's hard to understand.

3. Login are unique and known also by user.

4. VPN looks fine from what we have. Moreover timeout disconnection are not occuring at all because VPN stay on the whole time + this situation is not generalized.

Here the Event of the security log. We have indeed a logoff but I'm not sure if it helps. Maybe you have a better picture on this than me.
[38688-event.xml][1]
Thank you in advance for your help.

Best,
Benjamin

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BenjaminGrussonLacoste-7862 answered • Nov 10, '20

Karlie,

I managed to find something that could help on this but in the event log we have like 3 events that correspond to the disconnection and it happens always in the following:
- Event 4624: Logon of the PC it self [Ex: PC105 account name] with logon type = 5 with C:\Windows\System32\services.exe
- Event 4672: Special logon of the System account
- Event 4634: Logon off of the user with logon type = 3

From this link: //docs.microsoft.com/en-us/windows/security/threat-protection/auditing/event-4634, logon type 3 correspond to a Network title where "A user or computer logged on to this computer from the network." And to me the important element is computer where the computer connects to "itself" and disconnect the user. But still I'm not sure to get why the PC itself need to connect.

Hope I have something relevant that could help you.

Best,
Benjamin

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KarlieWeng-MSFT answered • Nov 11, '20

Hi Benjamin@BenjaminGrussonLacoste-7862

1. Is the disconnection occurred when the user try to log on or during the remote session ?
   

2. Is it possible that affected users have installed some third party software cause this problem , like this thread suggest.
   

3. Under event 4624, can you identify who is logging [Windows user ID] in around the time users are being kicked out.

Administrator can run Enter-PSSession cmd from any pc from worksations to query the issued PC if there's still old connection.

Enter-PSSession

You could also try make below setting:

Keep me posted how it goes.

Thank you and have a great day!

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Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 12, '20 | KarlieWeng-MSFT commented • Nov 16, '20

Hello Karlie,

Thank you for your feedback.

1. This happens during remote at a random time.
   

2. User can't install third party software
   Here is the software installed

7-Zip 18.05 [x64]
Adobe Acrobat 8 Professional - English, Français, Deutsch
Adobe Acrobat Reader DC
Belarc Advisor 8.5a
Citrix Receiver 4.12
Dell Command | Update
DesktopControl
ESET Endpoint Antivirus
ESET Management Agent
Google Chrome
Greenshot 1.2.10.6
Intel[R] Management Engine Components
Intel[R] Network Connections Drivers
Intel[R] Processor Graphics
Intel[R] Rapid Storage Technology
Intel[R] Wireless Bluetooth[R]
Intel® PROSet/Wireless Software
Java 8 Update 181
Java 8 Update 181 [64-bit]
Java SE Development Kit 8 Update 181
KeePass Password Safe 2.40
LGT Class E-Banking CH
Logitech Options
MariaDB ODBC Driver
Microsoft 365 Apps for business - en-us
Microsoft Edge
Microsoft Edge Update
Microsoft OneDrive
Microsoft OneDrive
Microsoft Silverlight
Microsoft Teams
Microsoft Teams
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable [x86] - 12.0.30501
Microsoft Visual C++ 2015 Redistributable [x64] - 14.0.23026
Microsoft Visual Studio 2010 Tools for Office Runtime [x64]
Mozilla Firefox 63.0.3 [x64 en-US]
MySQL Connector/ODBC 5.3
MySQL Workbench 6.3 CE
Notepad++ [32-bit x86]
PuTTY release 0.70 [64-bit]
Realtek Audio COM Components
Realtek High Definition Audio Driver
Rocket.Chat 3.0.2
Skype version 8.63
Teams Machine-Wide Installer
Update for Windows 10 for x64-based Systems [KB4023057]
VLC media player
Windows 10 Update Assistant
WinSCP 5.17.7
Zoom

1. Here on the Users Account, only the user assigned to the PC can loggin

Thank you for your help.

Best,
Benjamin

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KarlieWeng-MSFT · Nov 16, 2020 at 07:03 AM

hi Benjamin

Here are some related workarounds you may try:

//theitbros.com/win-server-2008-multiple-rdp-sessions/
//serverfault.com/questions/847624/suppress-message-your-remote-desktop-services-session-has-ended

I hope this will help!

[Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.]

Best Regards
Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 16, '20 | KarlieWeng-MSFT commented • Nov 18, '20

Hi Karlie,

Currently one of the user is on the PC105. Regarding your links, the first fSingleSessionClient registry key is at 1 and the rest of the Local Group Policy was already set like the link.
So as a test, we switched this user to another PC [PC128 and no issue, smooth rdp session] and strange fact, registry key fSingleSessionPerUser is at 1 too and Policy are not even set. So I'm not sure if these are the key to this.

Another thing is that when we saw logoff event from the viewer in PC105 [c.f attached here], we see that logon from PC105 is done with several services launched [services.exe or svchost.exe] which directly cause the logoff of the user. Here these type of event never appears on PC128 [where the user is not disconnected]. Is there a way to disable these event to occur because it looks like it might be our solution.

[40058-failevent.xml][1]
[40065-failevent2.xml][2]
Thank you for your help.

Best,
Benjamin

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KarlieWeng-MSFT · Nov 18, 2020 at 02:45 AM

Hey Benjamin,

I think you may need to use process monitor to confirm which program or services caused this logoff.

Note not to leave private information here.

Keep me posted how it goes. Thank you and have a great day!

Thank you
Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 18, '20 | KarlieWeng-MSFT commented • Nov 18, '20

Hello Karlie,

Thank you for this tools actually. It looks fantastic.
Actually at this point, how to know which process might cause the logoff and for what reason ? Can you please give me more details on how to use this tool ?

Thank you for your help.

Best,
Benjamin

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KarlieWeng-MSFT · Nov 18, 2020 at 09:21 AM

a.Open Process Monitor, Press “Ctrl+E”, then press “Ctrl+X” to clean the current data. 
b. Press “Ctrl+E” to start process monitor
c. Reproduce the issue
d. After entering “command” in search box without search result, press “Ctrl+E”  to stop tracing, and press “Ctrl+S” to save the log.
e. Select “All Events” and in PML format when saving.
f. please note the detail time of clicking on startmenu

Then you need to read from PML file, there will be a lot of process recorded [thousands], and this take quite long time to find out which one caused this problem.

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BenjaminGrussonLacoste-7862 answered • Nov 18, '20

Hello Karlie,

I managed to get a user disconnection message but to be frank, I don't where and what to search for. Can I give you the saved log so you can take a look ?
Maybe actually do you what is the process that initiate the logoff of the user ?

Thank you in advance for your help.

Best,
Benjamin

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BenjaminGrussonLacoste-7862 answered • Nov 23, '20

Hello Karlie,

Do you have any update for me ?

Thank you in advance for your help.

Best,
Benjamin

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BenjaminGrussonLacoste-7862 answered • Nov 26, '20

Hello Karlie,

I'm getting back to you where I'm not finding anything relevant to me at this point.

Do you have any input for me ?

Thank you in advance for your help.

Best,
Benjamin

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How To Set Up Multiple Remote Desktop Connections

RDP Wrapper: Enabling Multiple RDP Sessions on Windows 10

One option to enable remote desktop for multiple users on Windows 10 is by using the RDP Wrapper Library. The RDP Wrapper project permits users to support more than one simultaneous RDP session on Windows 10 [without replacing the termsrv.dll file].

RDP Wrapper acts as a layer between the Remote Desktop Service, and Service Control Manager [SCM]. RDPWrap lets users enable support for multiple simultaneous RDP sessions, as well as enabling support of RDP Hosts on previously inaccessible Windows 10 versions, like Home.

This app doesn’t alter the termsrv.dll file, only loading the “termsrv” library with the altered parameters necessary for simultaneous connection. Meaning, RDPWrap will even work if the termsrv.dll file updates, meaning that users don’t have to dread Windows updates.

Please note: Prior to the installation of the RDP Wrapper library, users must ensure they’re using the original [unpatched] version of the “termsrv.dll” file. If they don’t use the unpatched file, the app may not function properly or won’t function at all.

Users can download RDP Wrapper from the GitHub Repository [v1.6.2 is the latest available version of RDP Wrapper Library].

According to the information on the developer page, all versions of Windows are supported [Windows 10 support is available up to the 1809 build].

Users will find the following files contained within the RDPWrap-v1.6.2.zip archive:

• • RDPWinst.exe [RDP Wrapper Library installation/uninstallation program].
• • RDPConf.exe [RDP Wrapper configuration utility].
• • RDPCheck.exe [Local RDP Checker, RDP check utility].
• • install.bat, uninstall.bat, update.bat [batch files for install, uninstall, and updates for RDP Wrapper].

Run the install.bat with the Administrator privileges to install RDPWrap. The utility will access the GitHub site for the most recent versions of the “ini” file during the installation.

RDP Wrap will be installed in the C:\Program Files\RDP Wrapper directory.

Once installation is complete, users should run the RDPConfig.exe.

In the “Diagnostics” section, ensure all elements are green [see below].

Run the RDPCheck.exe, then attempt to start a secondary RDP session [or connect multiple RDP sessions from remote computers].

That’s it! Now the Windows 10 machine should permit multiple users to access different RDP sessions simultaneously.

All Windows editions [Windows 7, Windows 8.1, and Windows 10] are supported by the RDPWrap utility. Meaning that users can establish a terminal [RDS] server on any desktop instance of Windows.

Additional noteworthy RDP Wrapper features:

• • The “Hide users on logon screen” option allows administrators to conceal user lists from the Windows Logon Screen.
• • If users disable the “Single session per user” option, more than one simultaneous RDP session will work under the same user account [the registry parameter “fSingleSessionPerUser = 0” is set under the key “HKLM\SYSTEM\ CurrentControlSet\Control\Terminal Server\fSingleSessionPerUser”].
• • Users can edit the Remote Desktop port number from 3389 to a different number of their choosing.
• • The “Session Shadowing Mode” section lets users reconfigure the remote control [shadow] connection permissions to Windows 10 RDP sessions.

25 Replies

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Pure Capsaicin

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DragonsRule

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Mar 28, 2018 at 19:53 UTC

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Windows 10 [along with all MS Desktop OS] is licensed for single user access. There is no license to allow multiple sessions. For that you need Server and RDS licenses.

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Pure Capsaicin

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DragonsRule

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Mar 28, 2018 at 19:54 UTC

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Maybe there's an alternative method to what you need to do? Why do they need to control this PC?

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Thai Pepper

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MbrownTechSol

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Mar 28, 2018 at 20:35 UTC

Just echoing what Dragonsrule said. Desktops can't run more than 1 user instance at a time. if it was MS server? then it would be different and you could add remote access licenses.

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Cayenne

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ScottM1979

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Mar 28, 2018 at 20:44 UTC

Reiterating whatDragonsRulesaid. For multiple users to connect to the same system, you will need to run a server OS with RDS enabled [requires additional licensing]. Otherwise, you should run a separate PC per user to remote into. 

• DragonsRule

  Pure Capsaicin

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Jalapeno

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Crotech Mar 28, 2018 at 21:09 UTC

I do have Server and RDS license for this function.

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Pure Capsaicin

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DragonsRule

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Mar 28, 2018 at 21:10 UTC

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Crotech wrote:

I do have Server and RDS license for this function.

Ok, then why the mention of Windows 10?

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Cayenne

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ScottM1979

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Mar 28, 2018 at 21:23 UTC

Square peg, round hole. Don't try to make Windows 10 do something it's not intended to do. The server OS and RDS licenses give you the ability to do what you want.

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Jalapeno

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Crotech Mar 28, 2018 at 21:49 UTC

I'm mentioning Windows 10 because the 3 people are connecting to a windows 10 machine.

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Pure Capsaicin

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DragonsRule

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Mar 28, 2018 at 22:02 UTC

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Crotech wrote:

I'm mentioning Windows 10 because the 3 people are connecting to a windows 10 machine.

Oh, I see - that's how it's currently setup. Got it.

So, what I'd suggest is setting up your Server with RDS [if it's not already] then installing whatever the app is they need, then either letting them RDP into it or configuring RemoteApp.

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Jalapeno

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Crotech Mar 28, 2018 at 22:03 UTC

DragonsRule,

Thank you sir. I do have the RDS server setup, that makes sense.

1

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Jalapeno

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Crotech Mar 28, 2018 at 22:58 UTC

Sorry i thought this solved my problem. So i have a domain controller which has RD server install on it. The server I will have users log into is on the same domain. How can I allow 3 users to connect to that server?

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Thai Pepper

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Lockout Mar 28, 2018 at 23:42 UTC

You will need to have CALs installed in order to have remote connection to the server. Maybe someone else can verify as it has been some time since I have needed to configure a terminal server. The user accounts will also need to be added to a local group on the Terminal server that have permissions necessary to use Remote Desktop

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Jalapeno

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Crotech Mar 28, 2018 at 23:44 UTC

I have 50 cals available so that isn't the problem. I am having a hard time knowing where to go and configure these settings...

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Pure Capsaicin

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DragonsRule

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Mar 29, 2018 at 00:12 UTC

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Crotech wrote:

Sorry i thought this solved my problem. So i have a domain controller which has RD server install on it. The server I will have users log into is on the same domain. How can I allow 3 users to connect to that server?

Is this what you are looking for?

//docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-deploy-infrastruc...

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Pure Capsaicin

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DragonsRule

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Mar 29, 2018 at 00:13 UTC

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Crotech wrote:

I have 50 cals available so that isn't the problem. I am having a hard time knowing where to go and configure these settings...

You have 50 RDS CALs, but haven't been using them? Can I ask why?

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Jalapeno

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Crotech Mar 29, 2018 at 00:17 UTC

This is more what I'm trying to accomplish:

//social.technet.microsoft.com/Forums/lync/en-US/49c71416-e679-4065-aebc-b769bd85edda/windows-...

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Habanero

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John4120

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Mar 29, 2018 at 00:45 UTC

You could also look at other options like TightVNC or something else along those lines. The catch to that would be that everyone would use one common logon to that machine instead of their own.

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Pure Capsaicin

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Best Answer

DragonsRule

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Mar 29, 2018 at 01:02 UTC

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Crotech wrote:

This is more what I'm trying to accomplish:

//social.technet.microsoft.com/Forums/lync/en-US/49c71416-e679-4065-aebc-b769bd85edda/windows-...

Once RDS is up and running your users just RDP into the Server and login. That's all.

Unless you want to use RemoteApp, which involves a few more steps. I wrote a short article about RemoteApp a while back:

//community.spiceworks.com/topic/1988598-remoteapp-remote-access-tool-to-simplify-a-sysadmin-l...

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Pure Capsaicin

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DragonsRule

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Mar 29, 2018 at 01:03 UTC

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John4120 wrote:

You could also look at other options like TightVNC or something else along those lines. The catch to that would be that everyone would use one common logon to that machine instead of their own.

That won't allow multiple people to access the machine at the same time, which is OP's main goal.

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Cayenne

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Josh_the_Geek

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Mar 29, 2018 at 02:27 UTC

This will solve your problem, works just fine for me, although it violates the terms and conditions and if you are in a production environment, and you get audited, you might have a bad time.

//www.serverwatch.com/server-tutorials/how-to-enable-concurrent-remote-desktop-sessions-in-win....

otherwise just set up RDS on a server in the same domain and buy some CALs.

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Pure Capsaicin

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DragonsRule

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Mar 29, 2018 at 10:55 UTC

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Josh_the_Geek wrote:

This will solve your problem, works just fine for me, although it violates the terms and conditions

This is an IT Pro forum, so we try not to show people how to violate licensing.

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Chipotle

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Giridhara [Zoho]

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Mar 30, 2018 at 14:41 UTC

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Hey AJ,

Desktop Central will help. Give a try. Comes free for 50 endpoints.

Let me know if you need a demo of the same.

Cheers!

• Desktop Central[49]

• Crotech

  Jalapeno

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Cayenne

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Josh_the_Geek

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Mar 31, 2018 at 02:32 UTC

DragonsRule wrote:

Josh_the_Geek wrote:

This will solve your problem, works just fine for me, although it violates the terms and conditions

This is an IT Pro forum, so we try not to show people how to violate licensing.

It only really violateslicensing in production environments.

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Pure Capsaicin

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DragonsRule

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Mar 31, 2018 at 11:54 UTC

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Josh_the_Geek wrote:

DragonsRule wrote:

Josh_the_Geek wrote:

This will solve your problem, works just fine for me, although it violates the terms and conditions

This is an IT Pro forum, so we try not to show people how to violate licensing.

It only really violateslicensing in production environments.

How do you figure that? It's against the MS licensing to do it. I've not seen anything saying it's okay to do while testing, but I certainly haven't read every MS released document :]

Can you provide a link to something from MS saying it's okay in non production?

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