How did mass production lead to a consumer culture?

Over the course of the 20th Century, capitalism moulded the ordinary person into a consumer. Kerryn Higgs traces the historical roots of the world's unquenchable thirst for more stuff.

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The notion of human beings as consumers first took shape before World War One, but became commonplace in America in the 1920s. Consumption is now frequently seen as our principal role in the world.

People, of course, have always "consumed" the necessities of life – food, shelter, clothing – and have always had to work to get them or have others work for them, but there was little economic motive for increased consumption among the mass of people before the 20th Century.

Quite the reverse: frugality and thrift were more appropriate to situations where survival rations were not guaranteed. Attempts to promote new fashions, harness the "propulsive power of envy," and boost sales multiplied in Britain in the late 18th Century. Here began the "slow unleashing of the acquisitive instincts," write historians Neil McKendrick, John Brewer, and J H Plumb in their influential book on the commercialisation of 18th-Century England, when the pursuit of opulence and display first extended beyond the very rich.

But, while poorer people might have acquired a very few useful household items – a skillet, perhaps, or an iron pot – the sumptuous clothing, furniture, and pottery of the era were still confined to a very small population.

At first, consumer goods were more likely to supply basic needs rather than luxury items (Credit: Getty Images)

In late 19th-Century Britain a variety of foods became accessible to the average person, who would previously have lived on bread and potatoes – consumption beyond mere subsistence. This improvement in food variety did not extend durable items to the mass of people, however. The proliferating shops and department stores of that period served only a restricted population of urban middle-class people in Europe, but the display of tempting products in shops in daily public view was greatly extended – and display was a key element in the fostering of fashion and envy.

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Although the period after World War Two is often identified as the beginning of the immense eruption of consumption across the industrialised world, the historian William Leach locates its roots in the United States around the turn of the century.

In the US, existing shops were rapidly extended through the 1890s, mail-order shopping surged, and the new century saw massive multi-storey department stores covering millions of acres of selling space. Retailing was already passing decisively from small shopkeepers to corporate giants who had access to investment bankers and drew on assembly-line production of commodities, powered by fossil fuels. The traditional objective of making products for their self-evident usefulness was displaced by the goal of profit and the need for a machinery of enticement.

"The cardinal features of this culture were acquisition and consumption as the means of achieving happiness; the cult of the new; the democratisation of desire; and money value as the predominant measure of all value in society," Leach writes in his 1993 book "Land of Desire: Merchants, Power, and the Rise of a New American Culture". Significantly, it was individual desire that was democratised, rather than wealth or political and economic power.

The glove section at an early department store, which changed the way people shopped (Credit: Getty Images)

Release from the perils of famine and premature starvation was in place for most people in the industrialised world soon after WWI ended. US production was more than 12 times greater in 1920 than in 1860, while the population over the same period had increased by only a factor of three, suggesting just how much additional wealth was theoretically available. The labour struggles of the 19th Century had, without jeopardising the burgeoning productivity, gradually eroded the seven-day week of 14- and 16-hour days that was worked at the beginning of the Industrial Revolution in England. In the US in particular, economic growth had succeeded in providing basic security to the great majority of an entire population.

In these circumstances, there was a social choice to be made. A steady-state economy capable of meeting the basic needs of all, foreshadowed by philosopher and political economist John Stuart Mill as the stationary state, seemed well within reach and, in Mill’s words, likely to be an improvement on "the trampling, crushing, elbowing and treading on each other’s heels … the disagreeable symptoms of one of the phases of industrial progress". It would be feasible to reduce hours of work further and release workers for the spiritual and pleasurable activities of free time with families and communities, and creative or educational pursuits. But business did not support such a trajectory, and it was not until the Great Depression that hours were reduced, in response to overwhelming levels of unemployment.

In 1930, Kellogg adopted a six-hour shift to help accommodate unemployed workers. It didn’t last long (Credit: Wikipedia)

In 1930, the US cereal manufacturer Kellogg adopted a six-hour shift to help accommodate unemployed workers, and other forms of work-sharing became more widespread. Although the shorter workweek appealed to Kellogg’s workers, the company, after reverting to longer hours during WWII, was reluctant to renew the six-hour shift in 1945. Workers voted for it by three-to-one in both 1945 and 1946, suggesting that, at the time, they still found life in their communities more attractive than consumer goods. This was particularly true of women. Kellogg, however, gradually overcame the resistance of its workers and whittled away at the short shifts until the last of them were abolished in 1985.

Even if a shorter working day became an acceptable strategy during the Great Depression, the economic system’s orientation toward profit and its bias toward growth made such a trajectory unpalatable to most captains of industry and the economists who theorised their successes. If profit and growth were lagging, the system needed new impetus. The short depression of 1921–1922 led business leaders and economists in the US to fear that the immense productive powers created over the previous century had grown sufficiently to meet the basic needs of the entire population and had probably triggered a permanent crisis of overproduction. Prospects for further economic expansion were thought to look bleak.

The historian Benjamin Hunnicutt, who examined the mainstream press of the 1920s, along with the publications of corporations, business organisations, and government inquiries, found extensive evidence that such fears were widespread in business circles during the 1920s. Victor Cutter, president of the United Fruit Company, exemplified the concern when he wrote in 1927 that the greatest economic problem of the day was the lack of "consuming power" in relation to the prodigious powers of production.

Notwithstanding the panic and pessimism, a consumer solution was simultaneously emerging. As the popular historian of the time Frederick Allen wrote, "Business had learned as never before the importance of the ultimate consumer. Unless he could be persuaded to buy and buy lavishly, the whole stream of six-cylinder cars, super heterodynes, cigarettes, rouge compacts and electric ice boxes would be dammed up at its outlets."

Factory workers icing a steady supply of biscuits in 1926 (Credit: Getty Images)

In his classic 1928 book "Propaganda," Edward Bernays, one of the pioneers of the public relations industry, put it this way: "Mass production is profitable only if its rhythm can be maintained." He argued that business "cannot afford to wait until the public asks for its product; it must maintain constant touch, through advertising and propaganda… to assure itself the continuous demand which alone will make its costly plant profitable".

Edward Cowdrick, an economist who advised corporations on their management and industrial relations policies, called it "the new economic gospel of consumption", in which workers (people for whom durable possessions had rarely been a possibility) could be educated in the new "skills of consumption".

It was an idea also put forward by the new "consumption economists" such as Hazel Kyrk and Theresa McMahon, and eagerly embraced by many business leaders. New needs would be created, with advertising brought into play to "augment and accelerate" the process. People would be encouraged to give up thrift and husbandry, to value goods over free time. Kyrk argued for ever-increasing aspirations: "a high standard of living must be dynamic, a progressive standard", where envy of those just above oneself in the social order incited consumption and fuelled economic growth.

President Herbert Hoover’s 1929 Committee on Recent Economic Changes welcomed the demonstration "on a grand scale [of] the expansibility of human wants and desires", hailed an "almost insatiable appetite for goods and services", and envisaged "a boundless field before us … new wants that make way endlessly for newer wants, as fast as they are satisfied". In this paradigm, people are encouraged to board an escalator of desires (a stairway to heaven, perhaps) and progressively ascend to what were once the luxuries of the affluent.

People were encouraged to board an escalator of desires and progressively ascend to the luxuries of the affluent (Credit: Getty Images)

Charles Kettering, general director of General Motors Research Laboratories, equated such perpetual change with progress. In a 1929 article called "Keep the Consumer Dissatisfied", he stated that "there is no place anyone can sit and rest in an industrial situation. It is a question of change, change all the time – and it is always going to be that way because the world only goes along one road, the road of progress."

The prospect of ever-extendable consumer desire, characterised as "progress", promised a new way forward for modern manufacture, a means to perpetuate economic growth. Progress was about the endless replacement of old needs with new, old products with new. Notions of meeting everyone’s needs with an adequate level of production did not feature.

The non-settler European colonies were not regarded as viable venues for these new markets, since centuries of exploitation and impoverishment meant that few people there were able to pay. In the 1920s, the target consumer market to be nourished lay at home in the industrialised world. There, especially in the US, consumption continued to expand through the 1920s, though truncated by the Great Depression of 1929.

Electrification was crucial for the consumption of the new types of durable items, and the fraction of US households with electricity connected nearly doubled between 1921 and 1929, from 35 to 68%. This was followed by a rapid proliferation of radios, vacuum cleaners, and refrigerators. Motor car registration rose from eight million in 1920 to more than 28 million by 1929. The introduction of time payment arrangements facilitated the extension of such buying further and further down the economic ladder.

Electricity sparked a whole new wave of consumer product possibilities (Credit: Getty Images)

This first wave of consumerism was short-lived. Predicated on debt, it took place in an economy mired in speculation and risky borrowing. US consumer credit rose to $7 billion in the 1920s, with banks engaged in reckless lending of all kinds. While it was a lot less in gross terms than the burden of debt in the US in late 2008, the debt of the 1920s was very large, over 200% of the GDP of the time. In both eras, borrowed money bought unprecedented quantities of material goods on time payment and (these days) credit cards. The 1920s bonanza collapsed suddenly and catastrophically. In 2008, a similar unravelling began; its implications still remain unknown. In the case of the Great Depression of the 1930s, a war economy followed, so it was almost 20 years before mass consumption resumed any role in economic life – or in the way the economy was conceived.

The effect of media

Once WWII was over, consumer culture took off again throughout the developed world, partly fuelled by the deprivation of the Great Depression and the rationing of the wartime years and incited with renewed zeal by corporate advertisers using debt facilities and the new medium of television. Stuart Ewen, in his history of the public relations industry, saw the birth of commercial radio in 1921 as a vital tool in the great wave of debt-financed consumption in the 1920s – "a privately owned utility, pumping information and entertainment into people’s homes".

"Requiring no significant degree of literacy on the part of its audience, radio gave interested corporations … unprecedented access to the inner sanctums of the public mind," Ewen writes. The advent of television greatly magnified the potential impact of advertisers’ messages, exploiting image and symbol far more adeptly than print and radio had been able to do. The stage was set for the democratisation of luxury on a scale hitherto unimagined.

Television and radio super-charged advertising, directly into people's homes (Credit: Getty Images)

Though the television sets that carried the advertising into people’s homes after WWII were new, and were far more powerful vehicles of persuasion than radio had been, the theory and methods were the same – perfected in the 1920s by PR experts like Bernays.

Vance Packard echoes both Bernays and the consumption economists of the 1920s in his description of the role of the advertising men of the 1950s. "They want to put some sizzle into their messages by stirring up our status consciousness," he wrote. "Many of the products they are trying to sell have, in the past, been confined to a 'quality market'. The products have been the luxuries of the upper classes. The game is to make them the necessities of all classes… By striving to buy the product – say, wall-to-wall carpeting on instalment – the consumer is made to feel he is upgrading himself socially."

Though it is status that is being sold, it is endless material objects that are being consumed.

In a little-known 1958 essay reflecting on the conservation implications of the conspicuously wasteful US consumer binge after WWII, John Kenneth Galbraith pointed to the possibility that this "gargantuan and growing appetite" might need to be curtailed. "What of the appetite itself?" he asks. "Surely this is the ultimate source of the problem. If it continues its geometric course, will it not one day have to be restrained? Yet in the literature of the resource problem this is the forbidden question."

Galbraith quotes the President’s Materials Policy Commission setting out its premise that economic growth is sacrosanct. "First we share the belief of the American people in the principle of Growth," the report maintains, specifically endorsing "ever more luxurious standards of consumption". To Galbraith, who had just published "The Affluent Society", the wastefulness he observed seemed foolhardy, but he was pessimistic about curtailment. He identified the beginnings of "a massive conservative reaction to the idea of enlarged social guidance and control of economic activity", a backlash against the state taking responsibility for social direction. At the same time he was well aware of the role of advertising. "Goods are plentiful. Demand for them must be elaborately contrived," he wrote. "Those who create wants rank amongst our most talented and highly paid citizens. Want creation – advertising – is a 10 billion dollar industry."

Or, as retail analyst Victor Lebow remarked in 1955: "Our enormously productive economy demands that we make consumption our way of life, that we convert the buying and use of goods into rituals, that we seek our spiritual satisfaction, our ego satisfaction, in consumption.… We need things consumed, burned up, replaced and discarded at an ever-accelerating rate."

Thus, just as immense effort was being devoted to persuading people to buy things they did not actually need, manufacturers also began the intentional design of inferior items, which came to be known as "planned obsolescence". In his second major critique of the culture of consumption, "The Waste Makers", Packard identified both functional obsolescence, in which the product wears out quickly and psychological obsolescence, in which products are "designed to become obsolete in the mind of the consumer, even sooner than the components used to make them will fail".

The consumerism of the present day has roots that go back at least a century (Credit: Getty Images)

The commodification of reality and the manufacture of demand have had serious implications for the construction of human beings in the present day, where, to quote philosopher Herbert Marcuse, "people recognise themselves in their commodities".

This is reflected in current attitudes. For instance, the Australian comedian Wendy Harmer in her ABC TV series called "Stuff" expressed irritation at suggestions that consumption is simply generated out of greed or lack of awareness: "I am very proud to have made a documentary about consumption that does not contain the usual footage of factory smokestacks, landfill tips and bulging supermarket trolleys. Instead, it features many happy human faces and all their wonderful stuff! It’s a study of a love affair as much as anything else."

The capitalist system, dependent on a logic of never-ending growth from its earliest inception, confronted the plenty it created in its home states, especially the US, as a threat to its very existence. It would not do if people were content because they felt they had enough. However, over the course of the 20th Century, capitalism preserved its momentum by moulding the ordinary person into a consumer with an unquenchable thirst for its "wonderful stuff".

*This is an edited version of an article that originally appeared in The MIT Press Reader, and is republished with permission.

Kerryn Higgs is an Australian writer and historian. She is the author of "Collision Course: Endless Growth on a Finite Planet," from which this article is adapted.

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