Driver camera laptop
Windows 11Windows 10
When your camera isn'tworking inWindows11,it mightbe missing drivers after a recent update. It's also possible thatyouranti-virus program is blocking thecamera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use. Show
Before you beginStart by running the automated camera troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues. Open Get Help If the Get Help app is unable to resolve your camera issue, do these steps first before working through the possible solutions listed:
If your camera still doesnt work, here are some other things to try. For best results, try the possible fixes in the order presented. Check for a camera switch or button your deviceSome laptops and portable devices have a physical switch or button that turns the camera on or off. When it's turned off, your device may notrecognize that there's a camera installed, or may cause your camera to show an image of a camera with a slash through it. If your laptop has a switch or button, make sure it's in the on position before using your camera. Check your settingsGive your apps permissionIf you recently updated Windows 11, you might need to give apps permission to use the camera. In newer versions of Windows 11, some apps won't have default access to the camera. Here's how to let your appsaccess the camera:
If you're having problems with a desktop app, make sure thatLet desktop apps access your camerais turned on. You can't turn off camera access for individual desktop apps.Many video conferencing apps, like Microsoft Teams, are desktop apps that require this setting to be turned on. Check your antivirus softwareIn your antivirus software settings, look for settings that blockaccess to your camera or permission to use your camera.For help, visit your antivirus software companys website. Check your hardware driversTry a different USB port and scan for hardware changesIf you're using an external camera, tryusing it witha different USB port on your device first.If that doesn't work, or your camera is built-in to your device, try this:
Roll back the camera driverIf your camera stopped working after an update, try these steps:
Uninstall your camera driver and scan for hardware changes
Note:If your camera still doesnt work, look for help on the cameramanufacturers website. Need more help?If you'd like to learn about the basics of using the camera, seeHow to use the Camera app. Find answers in the forumsIf the previous solutions didn't work, try searching for similar problems in the Microsoft Community forum for Windows Camera. If you dont find a solution, go ahead and share details about your experience there, then check back later for responses. Submit feedbackIf you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to report and issue. This will help Microsoft findthe cause of this problem and improve your experience. Include details about what you were doing,or specific steps you were taking, when theproblem occurred. Be sure to useRecreate my problemwhen you submityour feedback in theFeedback Hub. Open the Feedback Hub Related topics
When your camera isn'tworking inWindows10,it mightbe missing drivers after a recent update. It's also possible thatyouranti-virus program is blocking thecamera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use. Before you beginStart by running the automated camera troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues. Open Get Help If the Get Help app is unable to resolve your camera issue, do these steps first before working through the possible solutions listed:
If your camera still doesnt work, here are some other things to try. For best results, try the possible fixes in the order presented. Check for a camera switch or button your deviceSome laptops and portable devices have a physical switch or button that turns the camera on or off. When turned off, your device won't recognize that there's a camera installed, or may cause your camera to show an image of a camera with a slash through it. If your computer has a switch or button, make sure it's in the on position before using your camera. Check your settingsGive your apps permissionIf you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps dont have default access to the camera. To let your device access the camera, select Start , then selectSettings>Privacy>Camera. InAllow access to the camera on this device, if Camera access for this deviceis turned off, select Change and turn on Camera access for this device. Allow access to the camera on this device Note:If camera access for the device is turned off and you can't select Change, you'll need an administrator on the device to turn on camera access for you. Before any app can access your camera, make sure camera access is turned on for apps in your user account. Make sure thatAllow apps to access your camera is turned on. After allowing access to the camera, go to Choose which Microsoft Store apps can access your camera and turn on camera access for the apps you want. Only apps installed from the Microsoft Store will show in this list. If you installed the app from the internet, a disc, a USB drive, or your IT administrator installed the app for you,it might not be a Microsoft Store app. To check, go toAllow desktop apps access to your cameraand make sure it's turned on. Internet browsers (like Microsoft Edge)and many video conferencing apps (like Microsoft Teams)are desktop apps that require this setting to be turned on. To learn how you can configure your camera privacy settings in Windows 10, go to thisWindows Community (in English) page. Check your antivirus softwareIn your antivirus software settings, look for settings that blockaccess to your camera or permission to use your camera.For help, visit your antivirus software companys website. Check your hardware driversTry a different USB port and scan for hardware changesIf you're using an external camera, tryusing it witha different USB port on your device first.If that doesn't work, or your camera is built-in to your device, try this:
Check for an incompatible cameradriverSome older cameras that were designed for older devices aren't compatible with Windows 10. Here's how to check if you have if your camera is compatible:
Roll back the camera driverIf your camera stopped working after an update, try these steps:
Uninstall your camera driver and scan for hardware changes
Note:If your camera still doesnt work, look for help on the cameramanufacturers website. Need more help?If you'd like to learn about the basics of using the camera, seeHow to use the Camera app. Find answers in the forumsIf the previous solutions dont work, try searching for similar problems in the Microsoft Community forum for Windows Camera. If you dont find a solution, go ahead and share details about your experience there, then check back later for responses. Submit feedbackIf you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to file a bug. This helps Microsoft findthe root cause of this problem. Include details about what you were doing,or specific steps you were taking, when theproblem occurred. Be sure to useRecreate my problemwhen you submityour feedback in theFeedback Hub. Open the Feedback Hub For help submitting feedback with Feedback Hub, seeSend feedback to Microsoft with the Feedback Hub app. Related topics
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