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Abstract
Informations system development [ISD] is an inherently stressful enterprise; it involves risk, conflict, change, and uncertainty. It is surprising that system development, with its problems and vicissitudes, has not been examined from a stress perspective; indeed the literature is curiously silent on the general subject of emotional factors in ISD. We argue here that many of the behavioral patterns of system development can be interpreted as ways of coping with the stress that is involved. Research on the causes and consequences of stress [on well-being, individual performance and group dynamics] is reviewed in depth. A theoretical synthesis is attempted in order to produce a model of stress that can be applied to information system development. Two case studies of user involvement will be used as a “sand-table” on which to evaluate the validity and utility of the stress perspective. Concepts from psychoanalytic theory [Bion's theory of work groups] seem particularly helpful in interpreting the intriguingly different pattern of outcomes seen in the two studies. We conclude by addressing implications of the stress perspective for information systems research and practice.
Keywords
Stress
Emotion
Information system development
Participative design
Group dynamics
Decision-making
Psychoanalysis
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Copyright © 1993 Published by Elsevier Ltd.
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DAVID ELLIS [Department of Information Studies,
University of Sheffield, Western Bank, Sheffield, S10 2TN]
A behavioural approach to information retrieval system design is outlined based on the derivation of a behavioural model of the information seeking patterns of academic social scientists. The information seeking patterns of a variety of academic social scientists were broken down into six characteristics: starting, chaining, browsing, differentiating, monitoring, and extracting. These characteristics
constitute the principal generic features of the different individual patterns, and together provide a flexible behavioural model for information retrieval system design. The extent to which these characteristics are available on existing systems is considered, and the requirements for implementing the features on an experimental system are set out.
ELLIS, D. [1989], "A BEHAVIOURAL APPROACH TO INFORMATION RETRIEVAL SYSTEM DESIGN", Journal of Documentation, Vol. 45 No. 3, pp. 171-212. //doi.org/10.1108/eb026843 MCB UP LtdAbstract
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Copyright © 1989, MCB UP Limited
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