[Updated] Google Pixel 3a/XL YouTube Music, Spotify media stops playing after screen locks; issue likely affects other media players
New updates are being added at the bottom of this story
Original story [published on November 18, 2020] follows:
Several Google Pixel users are facing media playback issues after the devices screen locks.
The problem is not just limited to a particular app, as users have faced it on YouTube Music, Spotify, several Podcast apps, and the like.
Moreover, the reports have dominantly originated from the Google Pixel 3a series. But we also have reports from affected Google Pixel 3/XL and 4a users. Some of the reports are given below.
@madebygoogle Hello. The last 2 times there have been Android updates for my Pixel 3A you made it so youtube music stops when the screen sleeps. I can lock the phone and it will continue for about 4 seconds until it goes dark. Last time I changed a battery setting which helped
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Such complaints seem to have emerged only after the Android 11 update, as there were virtually no reports of the issue prior to this, on Android 10.
In this bug, the Pixels audio playback either gets really choppy after a screen lock, or stops altogether within a few seconds. Oddly enough, proper playback gets restored almost immediately after an unlock though.
Moreover, the issue seems to plague all modes of playback which includes headphones, speaker or through some Bluetooth device.
Now, the most obvious suspect behind such a case would be an overly aggressive doze system that kills the media app as soon as the device sleeps. However, Androids doze mode doesnt usually kick in at least until a few minutes have passed.
The doze mode also doesnt explain why audio gets choppy sometimes instead of stopping completely. Hence, the culprit is likely something else.
Possible culprit for Pixel 3a media playback issue
Several users have indicated that the issue could be linked to Google Assistant.
Hey yall, not sure if this is a fixstill waiting to see if its going to act upbut so far, turning off the Google Assistant seems to have fixed the problem for me.
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I have the same issue and was driving me insane. I followed the other advice on here and turned off the Google Assistant and so far its working! Its a shame though because I do use Google Assistant quite a bit and I shouldnt have to choose between them. I hope this is resolved soon
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To do the same, you need to first open up your Settings app. Next head over to Apps & notifications > Default apps > Assist app > None. Alternatively, you can disable the Google app entirely. It is not recommended though.
It could be possible that Google Assistant is causing some kind of interference with audio playback on the Pixels. It is worth noting here though, that there have been no reports of the same from the Google Pixel 5.
If that does not work, then you can try the official workaround given by Google in response to a complaint for the same issue on Twitter:
On your Pixel go to Settings > Apps & notifications > Advanced > Special app access > Battery optimization > All Apps > Scroll down to the app youd like to exclude > Dont optimize > Done. Let us know if that helps.
And thats all for now. Be sure to also check out a similar issue we had covered earlier relating to Bluetooth playback issues on the Pixels.
Lastly, let us know in the comments below if the annoying issue where media stops playing after the screen lock on some Pixels was fixed by the above workaround.
Also, check out our dedicated Android 11 bug tracker for more coverage on such issues.
Update 1 [January 15, 2021]
A Product Expert has claimed on the Pixel Phone Community that the issue is at Spotifys end. However, this certainly doesnt seem to be the case considering the fact that the problem is persistent across other media apps.
This is actually a spotify issue, not a pixel or android issue. Its spotifys responsibility to make sure it works with Android updates not the other way around.
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But its not just Spotify, its multiple apps. How pompous of Google or anyone to say its multiple platforms at fault instead of their one update.
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Update 2 [June 01, 2021]
A user in the app reviews section on Play Store claims that the issue has been fixed for him.
However, what fixed the long-standing bug still remains unclear. We will update you as soon as we have concrete information.
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